Business Process as a Service - MENA

  • MENA
  • Revenue in the Business Process as a Service market is projected to reach US$2.03bn in 2024.
  • Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 11.70%, resulting in a market volume of US$3.53bn by 2029.
  • The average spend per employee in the Business Process as a Service market is projected to reach US$10.32 in 2024.
  • In global comparison, most revenue will be generated in the United States (US$27,060.00m in 2024).

Key regions: United States, United Kingdom, Canada, Australia, Japan

 
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Analyst Opinion

The Public Cloud Market in MENA is witnessing mild growth due to the increasing adoption of Business Process as a Service. Factors like rising awareness and convenience of online services are driving this trend.

Customer preferences:
There has been a growing trend towards the adoption of Business Process as a Service (BPaaS) solutions in the MENA region, driven by the increasing demand for cost-effective and efficient business processes. This shift is also influenced by cultural preferences for streamlined and automated processes, as well as the need for flexible and scalable solutions to support evolving business needs. Additionally, the rise of digital transformation and the push towards remote work has further accelerated the adoption of BPaaS in the public cloud market.

Trends in the market:
In MENA, there is a growing trend of businesses utilizing Business Process as a Service (BPaaS) within the Public Cloud market. Companies are increasingly turning to BPaaS solutions to streamline their operations and reduce costs. This trend is expected to continue, with the BPaaS market projected to grow at a CAGR of 8.6% from 2020 to 2025. This shift towards BPaaS is significant for industry stakeholders as it offers greater flexibility, scalability, and cost-efficiency. It also allows companies to focus on their core competencies while outsourcing non-core functions. Furthermore, the increasing adoption of cloud services in MENA is expected to drive the growth of the BPaaS market in the region. This trend has the potential to further boost the digital transformation of businesses in the region and drive economic growth.

Local special circumstances:
In the MENA region, the Business Process as a Service Market within the Public Cloud Market is rapidly expanding due to the high demand for cost-effective and efficient business solutions. With a growing number of businesses adopting cloud services, the market is driven by the region's favorable regulatory environment and the increasing use of technology in business operations. Additionally, the unique cultural and geographical diversity of the region has led to the development of specialized cloud solutions tailored to meet the specific needs and preferences of local businesses.

Underlying macroeconomic factors:
The Business Process as a Service Market within the Public Cloud Market in MENA is heavily influenced by macroeconomic factors such as the overall economic health of the region and global economic trends. Countries with stable economic conditions and favorable fiscal policies are more likely to experience growth in the market, as they provide a conducive environment for businesses to invest in cloud-based solutions. Additionally, government initiatives to support digital transformation and investments in digital infrastructure are also driving the demand for business process outsourcing services in the region.

Methodology

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

Overview

  • Revenue
  • Analyst Opinion
  • Global Comparison
  • Methodology
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