Business Process as a Service - Eastern Asia

Revenue in the Business Process as a Service market is projected to reach US$11.06bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 12.27%, resulting in a market volume of US$19.73bn by 2029.
The average spend per employee in the Business Process as a Service market is projected to reach US$12.11 in 2024.
In global comparison, most revenue will be generated United States (US$27.06bn in 2024).

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

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Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse

Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
Physical data centers, such as those operated by Equinix, Digital Realty, or local providers

The Business Process as a Service Market in the Public Cloud Market in Eastern Asia is experiencing subdued growth due to factors such as slow adoption of digital technologies and lower health awareness among consumers. Online health services are convenient but not widely utilized in this region.

Customer preferences: In Eastern Asia, there has been a growing demand for Business Process as a Service (BPaaS) solutions, driven by the rise of digital transformation and the need for cost-effective and efficient business operations. This trend is particularly evident in countries such as Japan, China, and South Korea, where there is a strong emphasis on technological advancement and automation in the business sector. Additionally, the increasing adoption of cloud-based services and the growing awareness of the benefits of public cloud infrastructure have further fueled the demand for BPaaS solutions in the region.

Trends in the market: In Eastern Asia, the Business Process as a Service Market within the Public Cloud Market is experiencing a surge in demand for cloud-based solutions, as companies look to streamline their operations and optimize costs. This trend is particularly prominent in countries like China and Japan, where there is a strong emphasis on digital transformation and modernization. Additionally, there is a growing trend towards the adoption of artificial intelligence and machine learning in business process management, which is expected to significantly enhance efficiency and productivity. These developments have significant implications for industry stakeholders, as they need to stay abreast of the latest technological advancements and adapt their strategies to remain competitive in the market.

Local special circumstances: In Eastern Asia, the Business Process as a Service Market within the Public Cloud Market is influenced by various factors unique to the region. China, for example, has a rapidly growing economy and a large tech-savvy population, leading to a high demand for cloud-based services. In Japan, the market is driven by the country's strict data privacy regulations, which have resulted in a strong focus on security in the public cloud market. Additionally, South Korea has a highly developed IT infrastructure and a strong culture of innovation, making it a key player in the Business Process as a Service Market within the Public Cloud Market in the region. These factors, combined with the region's overall fast-paced technological advancements, create a dynamic and competitive market landscape.

Underlying macroeconomic factors: The growth of the Business Process as a Service Market within the Public Cloud Market is also influenced by macroeconomic factors such as technological advancements, government support, and investment in digital infrastructure. Countries with favorable business environments and strong investment in cloud technologies are experiencing faster market growth compared to regions with regulatory challenges and limited resources. Additionally, the increasing demand for cost-effective and scalable business solutions is driving the adoption of business process as a service in the public cloud market.

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.