eServices

Revenue in the eServices market is projected to reach US$56.10m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 2.06%, resulting in a projected market volume of US$60.88m by 2028.
The Dating Services market is expected to show a revenue growth of 4.5% in 2025.0.
The Event Tickets market has a projected market volume of US$43.05m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$15.65 in 2024.
In the Dating Services market, the number of users is expected to amount to 3.9m users by 2028.
User penetration in the Dating Services market will be at 5.4% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Myanmar is experiencing significant growth and development, driven by various factors such as increasing internet penetration, rising smartphone adoption, and the government's efforts to promote digitalization.

Customer preferences: Myanmar's population is increasingly embracing digital services, with a growing preference for online shopping, digital payments, and on-demand services. This shift in customer preferences can be attributed to several factors. Firstly, the improved internet infrastructure and availability of affordable smartphones have made it easier for people to access eServices. Secondly, the convenience and time-saving nature of digital services have appealed to the busy urban population. Lastly, the younger generation, which forms a significant portion of the population, is more tech-savvy and comfortable with using digital platforms for various services.

Trends in the market: One of the key trends in the eServices market in Myanmar is the rapid growth of e-commerce. Online shopping platforms have gained popularity among consumers, offering a wide range of products and competitive prices. This trend is driven by the convenience of shopping from home, the availability of a broader product selection, and the increasing trust in online transactions. Additionally, the rise of social media platforms has also contributed to the growth of e-commerce, as businesses leverage these platforms to reach and engage with customers. Another notable trend is the adoption of digital payment solutions. Traditional cash-based transactions are gradually being replaced by digital payment methods such as mobile wallets and online banking. This shift is driven by the convenience, security, and speed of digital payments. Moreover, the government's push for financial inclusion and the establishment of a regulatory framework for digital payments have further accelerated the adoption of digital payment solutions.

Local special circumstances: Myanmar has unique challenges and opportunities that influence the development of the eServices market. The country has a relatively low level of financial inclusion, with a significant portion of the population lacking access to formal banking services. This presents an opportunity for eServices providers to offer innovative solutions that cater to the underserved population. Additionally, Myanmar's geography, with its vast rural areas, poses logistical challenges for e-commerce companies in terms of last-mile delivery and reaching customers in remote areas. Overcoming these challenges requires innovative approaches and partnerships with local logistics providers.

Underlying macroeconomic factors: The eServices market in Myanmar is also influenced by underlying macroeconomic factors. The country has been experiencing steady economic growth, which has led to an increase in disposable income and consumer spending. This, coupled with a young and digitally native population, creates a favorable environment for the growth of eServices. Furthermore, the government's commitment to digital transformation and the implementation of reforms to improve the business environment have attracted investments in the eServices sector. In conclusion, the eServices market in Myanmar is witnessing significant growth and development, driven by increasing internet penetration, rising smartphone adoption, and changing customer preferences. The adoption of e-commerce and digital payment solutions is on the rise, offering convenience and efficiency to consumers. However, unique challenges such as low financial inclusion and logistical difficulties in rural areas need to be addressed to fully unlock the potential of the eServices market in Myanmar.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.