Business Process as a Service - Tanzania

Revenue in the Business Process as a Service market is projected to reach US$24.76m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 16.81%, resulting in a market volume of US$53.84m by 2029.
The average spend per employee in the Business Process as a Service market is projected to reach US$0.75 in 2024.
In global comparison, most revenue will be generated United States (US$27.06bn in 2024).

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

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Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse

Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
Physical data centers, such as those operated by Equinix, Digital Realty, or local providers

The Business Process as a Service market in Tanzania is experiencing subdued growth in the Public Cloud market due to factors such as slow adoption of digital technologies and limited awareness among consumers. Convenience offered by online health services is impacting the growth rate, which is expected to pick up in the coming years.

Customer preferences: As the Tanzanian market continues to adopt public cloud services, the Business Process as a Service Market is seeing a growing trend of businesses outsourcing their non-core processes. This is driven by the need for cost-effective solutions and improved efficiency. Additionally, there is an increasing demand for virtual collaboration tools and remote work capabilities, as businesses adapt to the evolving work culture brought on by the pandemic. This trend is expected to continue as companies prioritize flexibility and agility in their operations.

Trends in the market: In Tanzania, there is a shift towards using Business Process as a Service (BPaaS) solutions within the Public Cloud market. This is largely due to the country's increasing adoption of digital technologies and government initiatives to modernize public services. This trend is expected to continue, with more businesses and government agencies turning to BPaaS for cost-effective and efficient management of their business processes. This trend has significant implications for industry stakeholders, including increased competition among BPaaS providers and the need for organizations to adapt to the changing landscape of digital transformation. Furthermore, this trend highlights the potential for BPaaS to drive economic growth and improve service delivery in Tanzania.

Local special circumstances: In Tanzania, the Business Process as a Service Market within the Public Cloud Market is influenced by the country's unique geographical and cultural factors. With a large rural population and limited access to traditional banking services, there is a growing demand for digital financial solutions. Additionally, the government has implemented policies to promote digitalization and attract foreign investments, further driving the growth of the market. Moreover, the country's regulatory environment, including data privacy and cybersecurity laws, plays a crucial role in shaping the market dynamics.

Underlying macroeconomic factors: The Business Process as a Service Market within the Public Cloud Market in Tanzania is heavily influenced by macroeconomic factors such as the country's economic growth, government policies, and investment in information and communication technology (ICT). Tanzania has experienced steady economic growth in recent years, making it an attractive market for business process outsourcing (BPO) services. Additionally, the government has implemented policies to promote the adoption of ICT, creating a favorable environment for the growth of the Public Cloud Market. Furthermore, the increasing demand for cost-effective and efficient business solutions in Tanzania is driving the adoption of Business Process as a Service, making it a key contributor to the country's economic growth.

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.