Business Process as a Service - North America

Revenue in the Business Process as a Service market is projected to reach US$30.23bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 11.10%, resulting in a market volume of US$51.17bn by 2029.
The average spend per employee in the Business Process as a Service market is projected to reach US$118.50 in 2024.
In global comparison, most revenue will be generated United States (US$27.06bn in 2024).

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

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Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse

Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
Physical data centers, such as those operated by Equinix, Digital Realty, or local providers

The Business Process as a Service market in the Public Cloud Market in North America is experiencing subdued growth, impacted by factors such as limited adoption and slow market maturity. Despite the convenience and cost-effectiveness of online services, the market growth rate remains low due to various challenges and barriers in the industry.

Customer preferences: The rising adoption of cloud computing and digital transformation has led to a growing demand for Business Process as a Service (BPaaS) solutions in North America. As companies strive to improve efficiency and reduce costs, they are turning to BPaaS providers to outsource their non-core business processes. Additionally, with the increasing emphasis on data privacy and security, there has been a shift towards the use of public cloud services for BPaaS solutions. This trend is expected to continue as businesses prioritize agility and cost-effectiveness in their operations.

Trends in the market: In North America, the Business Process as a Service (BPaaS) market within the Public Cloud market is experiencing a surge in demand as companies look to streamline their operations and reduce costs. This trend is driven by the increasing adoption of cloud computing and the need for businesses to stay competitive in a rapidly evolving digital landscape. As a result, BPaaS providers are offering a wider range of services, such as process automation and analytics, to cater to the specific needs of various industries. This trajectory is significant as it allows businesses to focus on their core competencies while outsourcing non-core processes to BPaaS providers. Furthermore, it has implications for industry stakeholders as it creates new opportunities for revenue growth and efficiency gains.

Local special circumstances: In North America, the Business Process as a Service Market within the Public Cloud Market is thriving due to the highly developed technological infrastructure and the widespread adoption of cloud-based solutions. Additionally, the region's strong regulatory framework and cultural emphasis on efficiency and innovation have created a conducive environment for the growth of this market. The presence of large enterprises and a highly skilled workforce also contribute to the market's success. In contrast, the market in Asia Pacific is heavily influenced by the increasing demand for cost-effective and scalable solutions, while Europe is driven by the need for data security and compliance with strict regulations.

Underlying macroeconomic factors: The Business Process as a Service Market within the Public Cloud Market in North America is strongly influenced by macroeconomic factors such as technological advancements, government policies, and investment in cloud infrastructure. Countries with favorable regulatory environments and robust investments in cloud technology are experiencing rapid market growth, while regions with regulatory constraints and limited funding are facing challenges. Moreover, the rising adoption of digital transformation and automation in various industries is driving the demand for cloud-based services, including Business Process as a Service, to enhance operational efficiency and reduce costs. Additionally, the increasing demand for remote working solutions and the need for scalable and flexible business operations are contributing to the growth of the market.

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.