Business Process as a Service - Morocco

Revenue in the Business Process as a Service market is projected to reach US$72.83m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 12.63%, resulting in a market volume of US$132.00m by 2029.
The average spend per employee in the Business Process as a Service market is projected to reach US$5.66 in 2024.
In global comparison, most revenue will be generated United States (US$27.06bn in 2024).

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

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Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse

Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
Physical data centers, such as those operated by Equinix, Digital Realty, or local providers

The Business Process as a Service market in Morocco is experiencing mild growth in the public cloud market. This can be attributed to the increasing adoption of digital technologies, growing awareness about health, and the convenience of online health services. Factors such as government initiatives and investments in digital infrastructure are also impacting the market's growth rate.

Customer preferences: There has been a significant increase in the adoption of Business Process as a Service (BPaaS) solutions in Morocco, as organizations seek to streamline their operations and reduce costs. This trend is driven by the country's growing digital economy and the need to stay competitive in the global market. Additionally, the younger generation's preference for flexible and on-demand services has also contributed to the rising demand for BPaaS in the public cloud market. This shift towards digital solutions is further fueled by the government's initiatives to promote technology adoption and modernize public services.

Trends in the market: In Morocco, the Business Process as a Service Market within the Public Cloud Market is experiencing a growing trend of companies shifting towards cloud-based solutions. This trend is driven by the increasing need for cost efficiency, scalability, and flexibility in business processes. Additionally, there is a rising demand for digital transformation and automation in the country. This trend is expected to continue, with more companies adopting cloud-based solutions to streamline their operations and stay competitive in the market. As a result, there will be a significant increase in the adoption of Business Process as a Service offerings, leading to a potential boost in the overall growth of the Public Cloud Market. This trend also has implications for industry stakeholders, such as cloud service providers and technology vendors, who will need to adapt and innovate to cater to the changing demands of the market.

Local special circumstances: In Morocco, the Business Process as a Service Market within the Public Cloud Market has been influenced by the country's increasing investment in digital infrastructure and initiatives to promote e-government services. Additionally, the government's push for economic diversification has led to a growing demand for cost-effective and flexible business solutions, driving the adoption of cloud-based services. The country's strategic location as a gateway to both Europe and Africa also makes it an attractive market for international cloud service providers.

Underlying macroeconomic factors: The Business Process as a Service Market within the Public Cloud Market in Morocco is heavily influenced by macroeconomic factors such as global economic trends, national economic health, and fiscal policies. As a developing country, Morocco has experienced steady economic growth and a favorable investment climate, creating opportunities for businesses to adopt cloud-based solutions. Additionally, the government has implemented policies to encourage the digital transformation of businesses, including the adoption of cloud technology. The country's strategic location and strong trade agreements also make it an attractive market for international cloud service providers. However, challenges such as limited internet infrastructure and skills gap may hinder the growth of the market.

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.