Business Process as a Service - EMEA

Revenue in the Business Process as a Service market is projected to reach US$25.14bn in 2024.
0.0 dominates the market with a projected market volume of 0.0 in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 11.46%, resulting in a market volume of US$43.24bn by 2029.
In global comparison, most revenue will be generated United States (US$27.06bn in 2024).

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

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Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse

Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
Physical data centers, such as those operated by Equinix, Digital Realty, or local providers

The Business Process as a Service market within the Public Cloud in EMEA is witnessing mild growth, influenced by factors such as evolving customer needs, increasing cloud adoption, and the need for cost efficiency, which are shaping the landscape of digital transformation.

Customer preferences: Businesses in EMEA are increasingly prioritizing agility and scalability in their operations, prompting a shift towards Business Process as a Service (BPaaS) solutions within the Public Cloud. Companies are seeking customizable services that align with their unique operational needs, reflecting a growing demand for tailored digital transformation strategies. Additionally, the rise of remote work is influencing organizations to adopt cloud-based processes that enhance collaboration and streamline workflows, catering to a more dynamic workforce looking for efficiency and flexibility.

Trends in the market: In EMEA, the Business Process as a Service (BPaaS) market within the Public Cloud is experiencing significant growth, driven by an increasing emphasis on operational agility and scalability. Organizations are increasingly adopting BPaaS solutions to streamline workflows and enhance collaboration, particularly in response to the shift towards remote work. This trend is prompting businesses to seek out customizable services that cater to their specific needs, indicating a broader movement towards tailored digital transformation strategies. The implications for industry stakeholders include a heightened demand for innovative cloud solutions and an opportunity to differentiate offerings in a competitive landscape.

Local special circumstances: In EMEA, the Business Process as a Service (BPaaS) market within the Public Cloud is shaped by diverse local factors, including varying regulatory frameworks and cultural attitudes towards technology adoption. Countries with stringent data protection laws, like GDPR in Europe, require BPaaS providers to ensure compliance, impacting service offerings. Additionally, cultural nuances influence collaboration styles and communication preferences, necessitating localized solutions. This creates a demand for BPaaS providers to develop adaptable services, enhancing operational efficiency while addressing specific regional needs, ultimately driving market growth.

Underlying macroeconomic factors: The Business Process as a Service (BPaaS) market within the Public Cloud in EMEA is significantly influenced by macroeconomic factors such as digital transformation initiatives, economic stability, and government investment in technology. Countries exhibiting strong GDP growth and favorable business climates are witnessing accelerated adoption of BPaaS solutions, as organizations seek to streamline operations and enhance agility. Additionally, fluctuating currency exchange rates can impact the pricing strategies of BPaaS providers. Fiscal policies that promote innovation and technology adoption further stimulate market expansion, while global economic trends, such as shifts toward remote work, drive demand for flexible, cloud-based business solutions tailored to local market needs.

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.