Administration Outsourcing - MENA

Revenue in the Administration Outsourcing market is projected to reach US$1.72bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.55%, resulting in a market volume of US$2.15bn by 2029.
The average Spend per Employee in the Administration Outsourcing market is projected to reach US$8.77 in 2024.
In global comparison, most revenue will be generated United States (US$27.29bn in 2024).

Definition :
Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support. This market contains all services related to the provision of physical IT equipment, whereas the support of company-owned software is not included.

Administration outsourcing allows organizations to optimize their administrative processes, improve efficiency, and focus on core competencies.

Additional Information:

The Administration Outsourcing market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Hewlett Packard Enterprise, IBM, Accenture, Capgemini, and CGI.

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Hardware supply, such as Cisco Systems, Hewlett Packard Enterprise (HPE), and Dell Technologies
Hardware configuration, such as CDW (CDW Corporation), World Wide Technology (WWT), and ProSys Information Systems
Hardware maintenance, such as IBM Technology Support Services, Innovative Computer Systems, and Maintech
Security and support, such as Rapid7, Check Point Software Technologies, and Trend Micro

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
Customer relationship management, such as Salesforce, SAP Customer Experience(C/4HANA), and Microsoft Dynamics 365
Support of core business functions

The Administration Outsourcing market in MENA is witnessing significant growth and development due to various factors.

Customer preferences: Companies in the MENA region are increasingly opting for administration outsourcing services to streamline their operations and reduce costs. Outsourcing administrative tasks allows businesses to focus on their core competencies and strategic initiatives, while leaving the administrative functions to specialized service providers. Additionally, outsourcing provides access to a pool of skilled professionals who can efficiently handle administrative tasks, resulting in improved productivity and operational efficiency.

Trends in the market: One of the key trends in the Administration Outsourcing market in MENA is the increasing demand for virtual administrative services. With advancements in technology and the rise of remote work, companies are seeking virtual administrative support that can be accessed from anywhere. This trend is particularly evident in the wake of the COVID-19 pandemic, where remote work has become the norm. Virtual administrative services offer flexibility, cost savings, and the ability to scale up or down based on business needs. Another trend in the market is the growing popularity of specialized administrative outsourcing services. Instead of outsourcing the entire administrative function, companies are opting to outsource specific tasks such as payroll processing, data entry, travel management, and customer support. This allows businesses to customize their outsourcing arrangements and choose providers with expertise in specific areas, resulting in higher quality and more efficient administrative support.

Local special circumstances: The MENA region has a diverse business landscape, with companies operating in various industries such as oil and gas, construction, finance, and hospitality. Each industry has its unique administrative requirements, which creates opportunities for specialized administrative outsourcing providers. For example, in the oil and gas industry, companies may require specialized administrative support for managing permits, licenses, and compliance with regulatory requirements. Similarly, the hospitality industry may require administrative support for managing reservations, guest services, and event planning. Local administrative outsourcing providers that understand the specific needs of these industries can offer tailored solutions and gain a competitive advantage.

Underlying macroeconomic factors: The Administration Outsourcing market in MENA is influenced by several macroeconomic factors. Economic growth, foreign direct investment, and government initiatives to promote business and investment in the region are driving the demand for administrative outsourcing services. As companies expand their operations and enter new markets, they require administrative support to manage the increased workload and ensure compliance with local regulations. Additionally, the availability of a young and educated workforce in the region is attracting multinational companies, who often outsource administrative tasks to local service providers. In conclusion, the Administration Outsourcing market in MENA is experiencing growth and development driven by customer preferences for streamlined operations and cost savings, as well as trends such as virtual administrative services and specialized outsourcing. The diverse business landscape in the region and underlying macroeconomic factors further contribute to the market's growth. As companies continue to prioritize efficiency and focus on their core competencies, the demand for administrative outsourcing services is expected to increase in the MENA region.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.