Administration Outsourcing - Australia & Oceania

Revenue in the Administration Outsourcing market is projected to reach US$2.19bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.75%, resulting in a market volume of US$2.77bn by 2029.
The average Spend per Employee in the Administration Outsourcing market is projected to reach US$103.10 in 2024.
In global comparison, most revenue will be generated United States (US$27.29bn in 2024).

Definition :
Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support. This market contains all services related to the provision of physical IT equipment, whereas the support of company-owned software is not included.

Administration outsourcing allows organizations to optimize their administrative processes, improve efficiency, and focus on core competencies.

Additional Information:

The Administration Outsourcing market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Hewlett Packard Enterprise, IBM, Accenture, Capgemini, and CGI.

For more information on the data displayed, use the info button right next to the boxes.

Hardware supply, such as Cisco Systems, Hewlett Packard Enterprise (HPE), and Dell Technologies
Hardware configuration, such as CDW (CDW Corporation), World Wide Technology (WWT), and ProSys Information Systems
Hardware maintenance, such as IBM Technology Support Services, Innovative Computer Systems, and Maintech
Security and support, such as Rapid7, Check Point Software Technologies, and Trend Micro

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
Customer relationship management, such as Salesforce, SAP Customer Experience(C/4HANA), and Microsoft Dynamics 365
Support of core business functions

The Administration Outsourcing market in Australia & Oceania has seen a steady growth in recent years.

Customer preferences: Customers in Australia & Oceania are increasingly opting for outsourcing as a means to reduce costs and increase efficiency. The trend is particularly evident in small and medium-sized businesses that lack the resources to maintain an in-house administrative team. Outsourcing enables businesses to focus on their core competencies while leaving the administrative tasks to specialized service providers.

Trends in the market: One of the major trends in the Administration Outsourcing market in Australia & Oceania is the increasing demand for cloud-based solutions. Cloud-based outsourcing enables businesses to access their administrative data from anywhere, at any time. This flexibility is particularly appealing to businesses that operate across multiple locations or have a remote workforce. Another trend is the growing popularity of bundled services. Service providers are offering a range of administrative services in a single package, such as bookkeeping, payroll management, and human resources. This approach enables businesses to outsource multiple functions to a single provider, reducing costs and streamlining operations.

Local special circumstances: Australia & Oceania is a diverse region, with a mix of developed and developing economies. The outsourcing market is more mature in countries such as Australia and New Zealand, where businesses have been outsourcing administrative tasks for many years. In other countries, such as Papua New Guinea and Vanuatu, outsourcing is still a relatively new concept. However, the trend towards outsourcing is expected to continue across the region as businesses seek to reduce costs and improve efficiency.

Underlying macroeconomic factors: The Administration Outsourcing market in Australia & Oceania is influenced by a range of macroeconomic factors. One of the key drivers of growth is the increasing adoption of digital technologies. As businesses embrace digital solutions, they are more likely to outsource administrative tasks to specialized service providers. Another factor is the region's growing population, which is driving demand for goods and services. This is particularly evident in countries such as Australia and New Zealand, where the outsourcing market is more mature. Finally, the trend towards globalization is also having an impact on the outsourcing market. As businesses expand into new markets, they are more likely to outsource administrative tasks to local service providers.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.