eServices

Revenue in the eServices market is projected to reach US$1.69bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 4.50%, resulting in a projected market volume of US$2.01bn by 2028.
The Online Education market is expected to show a revenue growth of 12.5% in 2025.0.
The Online Gambling market has a projected market volume of US$914.80m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Online Gambling market is projected to amount to US$845.30 in 2024.
In the Dating Services market, the number of users is expected to amount to 2.8m users by 2028.
User penetration in the Event Tickets market will be at 22.0% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

Belgium, a country known for its rich history, delicious chocolates, and stunning architecture, is also experiencing significant developments in the eServices market. With the rise of digitalization and the increasing use of technology in various aspects of daily life, the eServices market in Belgium is thriving.

Customer preferences: Belgian customers have shown a growing preference for eServices due to their convenience and efficiency. The ease of accessing services online, such as online shopping, banking, and healthcare, has become increasingly popular among the tech-savvy Belgian population. With busy schedules and a desire for instant gratification, customers are embracing eServices as a time-saving solution. Additionally, the COVID-19 pandemic has accelerated the adoption of eServices, as people turned to online platforms for their everyday needs.

Trends in the market: One notable trend in the eServices market in Belgium is the rapid growth of e-commerce. Online shopping has become a norm for many Belgians, with a wide range of products and services available at their fingertips. This trend is driven by factors such as the convenience of home delivery, competitive pricing, and a wider selection of products compared to traditional brick-and-mortar stores. The e-commerce sector has seen significant investments and innovations, with the emergence of online marketplaces and the integration of artificial intelligence to enhance the customer experience. Another trend in the eServices market is the increasing popularity of digital banking. Belgian consumers are embracing online banking services, which offer convenience, accessibility, and enhanced security features. The ability to perform banking transactions anytime and anywhere has made digital banking a preferred choice for many Belgians. Financial institutions in Belgium are investing in digital infrastructure and introducing innovative features to meet the evolving needs of their customers.

Local special circumstances: Belgium's unique linguistic and cultural diversity presents both opportunities and challenges in the eServices market. The country has three official languages - Dutch, French, and German - which require tailored approaches to cater to different language preferences. E-service providers need to ensure that their platforms and services are available in multiple languages to effectively reach and engage with the diverse Belgian population.

Underlying macroeconomic factors: The strong digital infrastructure in Belgium, with widespread internet penetration and access to high-speed internet, has been a key driver of the eServices market. The country's well-developed telecommunications network and advanced technological capabilities create an enabling environment for the growth of eServices. Furthermore, Belgium's high level of digital literacy and tech-savvy population contribute to the flourishing eServices market. The government has also played a role in promoting digitalization, investing in digital initiatives and supporting the development of eServices. In conclusion, the eServices market in Belgium is experiencing significant growth and development. Customer preferences for convenience and efficiency, along with the increasing adoption of digital technology, are driving this trend. The rise of e-commerce and digital banking are notable trends in the market, with investments and innovations shaping the industry. Belgium's linguistic diversity and strong digital infrastructure, coupled with the government's support for digitalization, contribute to the favorable conditions for the eServices market in the country.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.