Customer Relationship Management Software - Taiwan

In 2024, the projected revenue for the Customer Relationship Management Software market in Taiwan is expected to reach US$623.30m.
Looking ahead, the market is anticipated to demonstrate an annual growth rate (CAGR 2024-2029) of 10.89%, resulting in a market volume of US$1.04bn by 2029.
Furthermore, the projected average Spend per Employee in the Customer Relationship Management Software market in Taiwan is set to reach US$23.99 in 2024.
It is worth noting that, in a global comparison, United States is expected to generate the highest revenue in the market, reaching US$45.11bn in 2024.
Taiwan is experiencing a growing demand for Customer Relationship Management software, as businesses prioritize enhancing customer relationships and streamlining operations.

Definition:

The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These applications help organizations during the entire life cycle of a customer including sales, marketing, customer services, and contact center to improve their customer engagement, increase customer loyalty, and grow their business.

Products in the Customer Relationship Management Software market can be obtained in two ways: as on-premises software that is sold via a transactional license or a subscription and as cloud-based software (software as a service/ SaaS) that is most frequently sold as a subscription.

Additional Information:

The Customer Relationship Management Software market comprises revenue and revenue growth as the key performance indicators. Only the revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included and the revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by enterprises (B2B) and governments (B2G).

Key players in this market include Salesforce, SAP, Adobe, and Oracle.

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Sales applications, such as Zendesk Sell, LinkedIn Sales Navigator, and HubSpot Sales
Marketing applications, such as Keap, ActiveCampaign, and Constant Contact
Contact center applications, such as CloudTalk, Google Cloud Contact Center AI, and Talkdesk
Customer service applications, such as Zendesk, Freshdesk, and Salesforce

CRM analytics, such as Tableau, Microsoft Power BI, and SAS Customer Intelligence
Custom applications, such as Sphinx Solutions, CHI Software, and Intellectsoft

Taiwan, a country with a population of over 23 million people, has been experiencing a steady growth in the Customer Relationship Management (CRM) software market.

Customer preferences: Taiwanese customers have been showing a preference for cloud-based CRM solutions due to their flexibility, scalability, and cost-effectiveness. This preference is in line with the global trend of businesses moving towards cloud-based solutions. Additionally, Taiwanese businesses are also increasingly looking for CRM software that integrates with other business applications, such as marketing automation and sales management tools.

Trends in the market: The CRM software market in Taiwan has been growing at a steady pace due to the increasing adoption of cloud-based solutions and the growing demand for integrated CRM software. Moreover, the market has been witnessing a shift towards mobile CRM solutions as businesses increasingly look for solutions that enable them to manage their customer relationships on-the-go. This trend is in line with the global trend of businesses becoming more mobile and remote.

Local special circumstances: Taiwan is a highly tech-savvy country with a strong focus on innovation. The country has a large number of small and medium-sized enterprises (SMEs) that are increasingly adopting CRM software to improve their customer engagement and retention. Additionally, the Taiwanese government has been actively promoting the adoption of digital technologies, which has further fueled the growth of the CRM software market.

Underlying macroeconomic factors: Taiwan has a stable and growing economy with a high level of digital adoption. The country has a strong manufacturing sector and is home to many technology companies. The government has been investing heavily in digital infrastructure, which has created a conducive environment for the growth of the CRM software market. Furthermore, the country has a highly educated workforce that is well-equipped to handle digital technologies, which has further fueled the adoption of CRM software. In conclusion, the CRM software market in Taiwan has been growing steadily due to the increasing adoption of cloud-based solutions, the growing demand for integrated CRM software, and the shift towards mobile CRM solutions. Additionally, the country's highly tech-savvy population, focus on innovation, and government support for digital technologies have further fueled the growth of the market.

Data coverage:

The data encompasses B2B, B2G, and B2C enterprises. Figures are based on the allocation to the country where the money was spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations such as GDP, level of digitization, GDP sector composition, and observed level of software piracy.

Forecasts:

We use a variety of forecasting techniques, for instance, advanced statistical methods, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

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