Customer Relationship Management Software - Canada
Canada- The projected revenue for the Customer Relationship Management Software market in Canada is expected to reach US$3.12bn in 2025.
- This indicates a promising growth potential for the CRM software industry in the country.
- Furthermore, it is anticipated that the market will exhibit a steady annual growth rate (CAGR 2025-2029) of 9.33%, resulting in a market volume of US$4.45bn by 2029.
- This forecast highlights the positive trajectory and long-term sustainability of the CRM software sector in Canada.
- Moreover, the average Spend per Employee in the Customer Relationship Management Software market is projected to reach US$141.94 in 2025.
- This metric emphasizes the significance of investment in CRM software for businesses in Canada, as it demonstrates the value companies place on enhancing their customer relationships and optimizing their operations.
- In a global comparison, it is worth noting that United States is expected to generate the highest revenue in the CRM software market, reaching US$49.57bn in 2025.
- This illustrates the dominant position of the United States in the global CRM software industry, while also highlighting the potential for growth and market opportunities in Canada.
- In Canada, there is a growing trend in the Customer Relationship Management Software market towards cloud-based solutions, driven by the need for flexibility and scalability.
Definition:
The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These applications help organizations during the entire life cycle of a customer including sales, marketing, customer services, and contact center to improve their customer engagement, increase customer loyalty, and grow their business.
Products in the Customer Relationship Management Software market can be obtained in two ways: as on-premises software that is sold via a transactional license or a subscription and as cloud-based software (software as a service/ SaaS) that is most frequently sold as a subscription.
Additional Information:
The Customer Relationship Management Software market comprises revenue and revenue growth as the key performance indicators. Only the revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included and the revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by enterprises (B2B) and governments (B2G).
Key players in this market include Salesforce, SAP, Adobe, and Oracle.
For more information on the displayed data, use the info button right next to the boxes.
- Sales applications, such as Zendesk Sell, LinkedIn Sales Navigator, and HubSpot Sales
- Marketing applications, such as Keap, ActiveCampaign, and Constant Contact
- Contact center applications, such as CloudTalk, Google Cloud Contact Center AI, and Talkdesk
- Customer service applications, such as Zendesk, Freshdesk, and Salesforce
- CRM analytics, such as Tableau, Microsoft Power BI, and SAS Customer Intelligence
- Custom applications, such as Sphinx Solutions, CHI Software, and Intellectsoft
