Customer Relationship Management Software - Egypt

The revenue in the Customer Relationship Management Software market in Egypt is projected to reach US$66.26m in 2024.
It is expected to show an annual growth rate (CAGR 2024-2029) of 12.38%, resulting in a market volume of US$118.80m by 2029.
The average Spend per Employee in the Customer Relationship Management Software market in Egypt is projected to reach US$2.00 in 2024.
In global comparison, United States is expected to generate the most revenue (US$45.11bn in 2024).
The demand for Customer Relationship Management (CRM) software in Egypt is rapidly increasing, driven by the country's growing focus on enhancing customer experiences and building strong relationships.

Definition:

The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These applications help organizations during the entire life cycle of a customer including sales, marketing, customer services, and contact center to improve their customer engagement, increase customer loyalty, and grow their business.

Products in the Customer Relationship Management Software market can be obtained in two ways: as on-premises software that is sold via a transactional license or a subscription and as cloud-based software (software as a service/ SaaS) that is most frequently sold as a subscription.

Additional Information:

The Customer Relationship Management Software market comprises revenue and revenue growth as the key performance indicators. Only the revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included and the revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by enterprises (B2B) and governments (B2G).

Key players in this market include Salesforce, SAP, Adobe, and Oracle.

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Sales applications, such as Zendesk Sell, LinkedIn Sales Navigator, and HubSpot Sales
Marketing applications, such as Keap, ActiveCampaign, and Constant Contact
Contact center applications, such as CloudTalk, Google Cloud Contact Center AI, and Talkdesk
Customer service applications, such as Zendesk, Freshdesk, and Salesforce

CRM analytics, such as Tableau, Microsoft Power BI, and SAS Customer Intelligence
Custom applications, such as Sphinx Solutions, CHI Software, and Intellectsoft

The Customer Relationship Management Software market in Egypt has been steadily growing over the past few years, driven by a number of factors that are specific to the local market.

Customer preferences: In Egypt, businesses are increasingly looking for ways to improve their customer engagement and loyalty. This has led to a greater demand for CRM software that can help them manage their customer interactions more effectively. Additionally, with the rise of e-commerce in the country, businesses are looking for ways to streamline their online sales processes and provide a better customer experience.

Trends in the market: One of the key trends in the CRM software market in Egypt is the increasing adoption of cloud-based solutions. This is driven by the fact that cloud-based solutions are more cost-effective and easier to implement than traditional on-premise solutions. Additionally, cloud-based solutions offer greater flexibility and scalability, which is important for businesses that are looking to grow and expand. Another trend in the market is the increasing use of mobile CRM applications, which allow businesses to manage their customer interactions from anywhere, at any time.

Local special circumstances: One of the unique aspects of the CRM software market in Egypt is the fact that there are a large number of small and medium-sized businesses operating in the country. These businesses often have limited budgets and resources, which means that they are looking for cost-effective CRM solutions that can help them improve their customer engagement without breaking the bank. Additionally, there is a growing trend towards localization in the market, with businesses looking for solutions that are tailored to the specific needs of the Egyptian market.

Underlying macroeconomic factors: The growth of the CRM software market in Egypt is being driven by a number of underlying macroeconomic factors. One of the key drivers is the country's growing population and expanding middle class, which is driving demand for a wide range of goods and services. Additionally, the government's focus on economic reform and investment in infrastructure is helping to create a more favorable business environment, which is encouraging more businesses to invest in CRM software and other technologies. Finally, the country's strategic location and strong ties to other markets in the region are helping to position it as a hub for business and commerce, which is driving demand for CRM software and other business solutions.

Data coverage:

The data encompasses B2B, B2G, and B2C enterprises. Figures are based on the allocation to the country where the money was spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations such as GDP, level of digitization, GDP sector composition, and observed level of software piracy.

Forecasts:

We use a variety of forecasting techniques, for instance, advanced statistical methods, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

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