Customer Relationship Management Software - Armenia

The revenue forecast for the Customer Relationship Management Software market in Armenia is expected to reach US$11.26m in 2024.
This projection indicates a steady growth rate, with an average annual growth rate (CAGR 2024-2029) of 12.82%.
By 2029, the market volume is projected to reach US$20.58m.
In terms of spending per employee, the average spend in the Customer Relationship Management Software market in Armenia is estimated to be US$8.13 in 2024.
When compared globally, United States is anticipated to generate the highest revenue in the Customer Relationship Management Software market, with a projected revenue of US$45.11bn in 2024.
Armenia's growing tech sector is driving the demand for advanced Customer Relationship Management software solutions.

Definition:

The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These applications help organizations during the entire life cycle of a customer including sales, marketing, customer services, and contact center to improve their customer engagement, increase customer loyalty, and grow their business.

Products in the Customer Relationship Management Software market can be obtained in two ways: as on-premises software that is sold via a transactional license or a subscription and as cloud-based software (software as a service/ SaaS) that is most frequently sold as a subscription.

Additional Information:

The Customer Relationship Management Software market comprises revenue and revenue growth as the key performance indicators. Only the revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included and the revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by enterprises (B2B) and governments (B2G).

Key players in this market include Salesforce, SAP, Adobe, and Oracle.

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Sales applications, such as Zendesk Sell, LinkedIn Sales Navigator, and HubSpot Sales
Marketing applications, such as Keap, ActiveCampaign, and Constant Contact
Contact center applications, such as CloudTalk, Google Cloud Contact Center AI, and Talkdesk
Customer service applications, such as Zendesk, Freshdesk, and Salesforce

CRM analytics, such as Tableau, Microsoft Power BI, and SAS Customer Intelligence
Custom applications, such as Sphinx Solutions, CHI Software, and Intellectsoft

Armenia, a small country in the South Caucasus region, is experiencing a growing demand for Customer Relationship Management (CRM) software.

Customer preferences: Armenian businesses are increasingly recognizing the importance of CRM software in streamlining their sales and marketing processes. With the rise of e-commerce and online sales channels, companies are seeking out software solutions that can help them manage customer interactions more efficiently. Additionally, the country's small and medium-sized enterprises (SMEs) are also looking for ways to compete with larger businesses, and CRM software can provide them with a competitive edge.

Trends in the market: One of the key trends in the Armenian CRM software market is the shift towards cloud-based solutions. Cloud-based CRM software is becoming more popular among businesses due to its flexibility, scalability, and cost-effectiveness. Additionally, the rise of mobile technology is also driving demand for CRM software that can be accessed on-the-go. As a result, many vendors are developing mobile-friendly CRM solutions that can be used on smartphones and tablets.Another trend in the Armenian CRM software market is the increasing use of artificial intelligence (AI) and machine learning (ML) technologies. These technologies can help businesses automate routine tasks, such as data entry and lead scoring, allowing sales teams to focus on more strategic activities. Additionally, AI-powered chatbots are becoming more common in customer service, providing businesses with a cost-effective way to handle customer inquiries and support.

Local special circumstances: Armenia has a small but growing tech industry, with a number of startups and software development companies based in the country. This has led to a vibrant and innovative technology ecosystem, with many local vendors offering CRM software solutions tailored to the needs of Armenian businesses. Additionally, the country's strong ties to Russia and other former Soviet states have helped to create a market for Russian-language CRM software.

Underlying macroeconomic factors: Armenia's economy has been growing steadily in recent years, with a focus on technology and innovation. The country's government has implemented a number of policies to support the tech industry, including tax incentives and funding for startups. Additionally, Armenia's strategic location at the crossroads of Europe and Asia has made it an attractive destination for foreign investors. These factors have helped to create a favorable business environment for CRM software vendors in the country.

Data coverage:

The data encompasses B2B, B2G, and B2C enterprises. Figures are based on the allocation to the country where the money was spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations such as GDP, level of digitization, GDP sector composition, and observed level of software piracy.

Forecasts:

We use a variety of forecasting techniques, for instance, advanced statistical methods, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

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These activities are planned and put into stages in a logical order, a process known as the software development life cycle (SDLC) or software development. The SDLC often includes six stages: requirement analysis, design, development, testing, implementation, documentation, and evolution. Programming languages such as JavaScript and C++ are used to create software, with JavaScript being the most popular programming language in 2023 and used by roughly 65 percent of software developers.