Business Process as a Service - CIS

Revenue in the Business Process as a Service market is projected to reach US$791.30m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 10.64%, resulting in a market volume of US$1.31bn by 2029.
The average spend per employee in the Business Process as a Service market is projected to reach US$6.83 in 2024.
In global comparison, most revenue will be generated United States (US$27.06bn in 2024).

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

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Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse

Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
Physical data centers, such as those operated by Equinix, Digital Realty, or local providers

The Business Process as a Service (BPaaS) market within the Public Cloud in CIS is experiencing subdued growth due to factors like economic uncertainty, limited digital infrastructure, and varying adoption rates of cloud solutions across different sectors.

Customer preferences: Organizations in the CIS region are increasingly prioritizing agility and efficiency in their operations, driving a growing interest in Business Process as a Service (BPaaS) solutions within the Public Cloud. This shift is influenced by a younger workforce that values digital collaboration tools and remote work capabilities. Additionally, there’s a rising demand for sustainable business practices, prompting companies to adopt cloud solutions that minimize their environmental impact. As a result, firms are seeking flexible, scalable BPaaS offerings that align with evolving consumer expectations for innovation and sustainability.

Trends in the market: In the CIS region, the Business Process as a Service (BPaaS) market within the Public Cloud is experiencing a notable surge in demand as organizations prioritize agility and efficiency. This trend is fueled by a younger workforce that embraces digital collaboration tools and remote work solutions. Concurrently, there's a heightened focus on sustainable practices, compelling companies to adopt cloud services that reduce their carbon footprint. As a result, industry stakeholders must adapt to this evolving landscape by offering flexible, scalable BPaaS solutions that cater to the increasing consumer expectations for innovation and environmental responsibility.

Local special circumstances: In the CIS region, the Business Process as a Service (BPaaS) market is gaining momentum, driven by a mix of cultural and regulatory factors unique to the area. The region's diverse economic landscape fosters a demand for tailored solutions that cater to various industries, from manufacturing to services. Additionally, government regulations promoting digital transformation are encouraging organizations to shift to cloud-based services. A strong emphasis on local partnerships and community engagement further influences market dynamics, as businesses seek to align their offerings with regional values and practices.

Underlying macroeconomic factors: The Business Process as a Service (BPaaS) market within the Public Cloud sector is significantly shaped by macroeconomic factors, including global economic trends, national economic stability, and fiscal policies. Countries experiencing robust economic growth and favorable investment climates are seeing accelerated adoption of BPaaS solutions, as businesses strive for operational efficiency and cost reduction. Additionally, supportive government policies that encourage digital transformation and innovation bolster market performance. The increasing emphasis on sustainability and digital agility further drives organizations to leverage BPaaS, aligning with global trends toward cloud integration and enhanced business resilience.

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.