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IT Outsourcing - Thailand

Thailand
  • The IT Outsourcing market in Thailand is expected to see significant growth in the coming years.
  • According to projections, the revenue in this sector is set to reach US$1.06bn in 2025.
  • Additionally, it is anticipated that the market will experience a steady annual growth rate of 9.06% (CAGR 2025-2029), resulting in a market volume of US$1.51bn by 2029.
  • In terms of spending, the average Spend per Employee in the IT Outsourcing market is forecasted to reach US$26.43 in 2025.
  • This indicates the level of investment that companies in Thailand are willing to make in IT outsourcing services.
  • When compared to other countries, it is important to note that United States is expected to generate the highest revenue in the IT Outsourcing market.
  • In 2025 alone, the revenue United States is projected to reach an impressive US$213.57bn.
  • This highlights the significant role that United States plays in the global IT Outsourcing market industry.
  • Overall, these figures demonstrate the potential for growth and development in the IT Outsourcing market in Thailand.
  • As businesses continue to recognize the benefits of outsourcing their IT needs, the market is poised to expand and contribute to the country's economic growth.
  • Thailand's IT Outsourcing market is thriving due to its skilled workforce, competitive costs, and supportive government policies.

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

  • Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
  • Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
  • Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
  • Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

For more information on the data displayed, use the info button right next to the boxes.

In-Scope
  • Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
  • Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
  • Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
  • Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services
Out-Of-Scope
  • Business process outsourcing, such as IBM, Infosys, and NTT Data
  • Professional payment outsourcing, such as Paychex, ADP (Automatic Data Processing), and WNS Global Services
  • Infrastructure as a service, such as Microsoft Azure, Alibaba Cloud, and DigitalOcean
  • Platform as a service, such as Microsoft Azura, Google Cloud, and Engine Yard
  • Non-IT related outsourcing
IT Outsourcing: market data & analysis - Cover

Market Insights report

IT Outsourcing: market data & analysis
CONTENTBOX_CAPTION_STUDY_DETAILS

    Revenue

    NOTES: Data was converted from local currencies using average exchange rates of the respective year.

    MOST_RECENT_UPDATE: Apr 2024

    SOURCE: Statista Market Insights

    MARKET_INSIGHTS

    2016
    2017
    2018
    2019
    2020
    2021
    2022
    2023
    2024
    2025
    2026
    2027
    2028
    Gartner3.683.844.084.284.364.845.245.566.08
    IDC3.884.124.324.24.44.524.8
    Statista3.483.63.763.83.724.124.484.965.445.886.326.727.08

    NOTES: The chart “Comparable Estimates” shows the forecasted development of the selected market from different sources. Please see the additional information for methodology and publication date.

    MOST_RECENT_UPDATE: Apr 2024

    NOTES: Data was converted from local currencies using average exchange rates of the respective year.

    MOST_RECENT_UPDATE: Apr 2024

    SOURCE: Statista Market Insights

    Key Players

    MOST_RECENT_UPDATE: Dec 2024

    SOURCE: Statista Market Insights

    Analyst Opinion

    Thailand, known for its beautiful beaches and temples, has been making strides in the IT Outsourcing market in recent years.

    Customer preferences:
    The country has a strong pool of IT talent and a favorable business environment that has attracted many multinational companies to set up their operations in the country. The Thai government has been actively promoting the IT sector and has implemented policies to support the growth of the industry.

    Trends in the market:
    The IT Outsourcing market in Thailand has been growing steadily over the past few years. The country has become a popular destination for IT outsourcing due to its competitive pricing, skilled workforce, and favorable business environment. Many companies are outsourcing their IT operations to Thailand to take advantage of these benefits. The demand for IT outsourcing services in Thailand is expected to continue to grow in the coming years.

    Local special circumstances:
    Thailand has a unique advantage in the IT Outsourcing market due to its proximity to other countries in the region. The country serves as a gateway to Southeast Asia and has strong ties with its neighboring countries. This makes it an attractive location for companies looking to expand their operations in the region.

    Underlying macroeconomic factors:
    The Thai government has been actively promoting the IT sector and has implemented policies to support the growth of the industry. The government has also invested heavily in infrastructure development, which has helped to create a favorable business environment for IT companies. Additionally, the country has a strong pool of IT talent, which has helped to attract many multinational companies to set up their operations in the country.

    Global Comparison

    NOTES: Data was converted from local currencies using average exchange rates of the respective year.

    MOST_RECENT_UPDATE: Apr 2024

    SOURCES: Statista Market Insights, Financial Statements of Key Players, National statistical offices

    Methodology

    Data coverage:

    The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

    Modeling approach / Market size:

    Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

    Forecasts:

    In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

    Additional notes:

    The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

    Technology

    XMO_REPORT_PROMO_HEADLINE

    IT Outsourcing: market data & analysis - BackgroundIT Outsourcing: market data & analysis - Cover

    Key Market Indicators

    NOTES: Based on data from IMF, World Bank, UN and Eurostat

    MOST_RECENT_UPDATE: Jan 2025

    SOURCE: Statista Market Insights

    OUTLOOK_EXPLORE_RELATED_TOPICS

    IT services - Statistics & Facts

    Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.
    OUTLOOK_MORE_DATA_ON_TOPIC

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