IT Outsourcing - Kazakhstan

Kazakhstan

Revenue in the IT Outsourcing market is projected to reach US$438.90m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 9.45%, resulting in a market volume of US$689.30m by 2029.
The average Spend per Employee in the IT Outsourcing market is projected to reach US$43.27 in 2024.
In global comparison, most revenue will be generated in the United States (US$197.30bn in 2024).

Key regions: Netherlands, United States, Japan, Germany, Italy

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

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Market

Region

Region comparison

Currency

Analyst Opinion

Kazakhstan, the world's largest landlocked country, has been experiencing significant growth in its IT outsourcing market. The country's strategic location and favorable business environment have made it an attractive destination for foreign investors.

Customer preferences: Kazakhstan's IT outsourcing market is primarily driven by the demand for software development and maintenance services. The country has a young and highly skilled workforce that is proficient in various programming languages. Additionally, Kazakhstani IT companies offer cost-effective solutions that are competitive with other countries in the region.

Trends in the market: One of the major trends in the Kazakhstani IT outsourcing market is the increasing demand for cloud-based services. Many businesses are shifting towards cloud solutions to reduce costs and improve operational efficiency. Another trend is the growing popularity of mobile applications, which has resulted in an increase in demand for mobile app development services. Finally, there is a rising trend in the adoption of artificial intelligence and machine learning technologies, which is driving demand for data analytics and software development services.

Local special circumstances: Kazakhstan has a unique advantage in the IT outsourcing market due to its location and cultural ties. The country is strategically located at the crossroads of Europe and Asia, making it an ideal location for businesses looking to expand their operations in the region. Additionally, Kazakhstan has strong cultural ties with Russia, which has resulted in many Russian companies outsourcing their IT services to Kazakhstani firms.

Underlying macroeconomic factors: Kazakhstan's economy has been growing steadily over the past decade, driven by the country's vast natural resources and favorable business environment. The government has implemented various policies to attract foreign investment, including tax incentives and streamlined business registration procedures. Additionally, the country has invested heavily in its education system, producing a highly skilled workforce that is in high demand in the IT outsourcing market.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.