Business Process Outsourcing - Kazakhstan

Kazakhstan

Revenue in the Business Process Outsourcing market is projected to reach US$443.80m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.95%, resulting in a market volume of US$565.10m by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$43.75 in 2024.
In global comparison, most revenue will be generated in the United States (US$146.30bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

Market

Region

Region comparison

Currency

Analyst Opinion

The demand for Business Process Outsourcing (BPO) services in Kazakhstan has been steadily increasing in recent years, driven by several factors.

Customer preferences: Kazakhstan's BPO market is largely driven by the country's growing business sector, particularly in the areas of finance, healthcare, and IT. Many companies are seeking to outsource non-core functions such as customer service, accounting, and data entry to reduce costs and increase efficiency. Additionally, there is a growing preference for outsourcing services to local providers who can offer language and cultural expertise.

Trends in the market: One of the major trends in Kazakhstan's BPO market is the increasing adoption of digital technologies. Many BPO providers are investing in automation and artificial intelligence to improve the quality and speed of their services. Another trend is the rise of niche BPO providers that specialize in specific industries or functions, such as legal process outsourcing or HR outsourcing.

Local special circumstances: Kazakhstan's location at the crossroads of Europe and Asia makes it an attractive destination for companies looking to outsource services to multiple regions. Additionally, the country's government has implemented several initiatives to promote the development of the BPO industry, including tax incentives and the establishment of special economic zones.

Underlying macroeconomic factors: The growth of Kazakhstan's BPO industry is closely tied to the country's overall economic development. As the country continues to diversify its economy and attract foreign investment, the demand for BPO services is expected to increase. However, the industry is also vulnerable to fluctuations in the global economy and geopolitical risks, which could impact the willingness of companies to outsource services.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.