Administration Outsourcing - Southeast Asia

Revenue in the Administration Outsourcing market is projected to reach US$1.63bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 6.02%, resulting in a market volume of US$2.18bn by 2029.
The average Spend per Employee in the Administration Outsourcing market is projected to reach US$4.69 in 2024.
In global comparison, most revenue will be generated United States (US$27.29bn in 2024).

Definition :
Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support. This market contains all services related to the provision of physical IT equipment, whereas the support of company-owned software is not included.

Administration outsourcing allows organizations to optimize their administrative processes, improve efficiency, and focus on core competencies.

Additional Information:

The Administration Outsourcing market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Hewlett Packard Enterprise, IBM, Accenture, Capgemini, and CGI.

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Hardware supply, such as Cisco Systems, Hewlett Packard Enterprise (HPE), and Dell Technologies
Hardware configuration, such as CDW (CDW Corporation), World Wide Technology (WWT), and ProSys Information Systems
Hardware maintenance, such as IBM Technology Support Services, Innovative Computer Systems, and Maintech
Security and support, such as Rapid7, Check Point Software Technologies, and Trend Micro

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
Customer relationship management, such as Salesforce, SAP Customer Experience(C/4HANA), and Microsoft Dynamics 365
Support of core business functions

The Administration Outsourcing market in Southeast Asia has been growing steadily over the past few years.

Customer preferences: Companies in Southeast Asia are increasingly turning to Administration Outsourcing services to improve their operational efficiency and reduce costs. Small and medium-sized enterprises (SMEs) are the primary customers of these services, as they often lack the resources to manage their administrative tasks in-house. Additionally, larger companies are also outsourcing administrative functions to focus on their core competencies.

Trends in the market: Indonesia, the Philippines, and Vietnam are the fastest-growing markets for Administration Outsourcing services in Southeast Asia. In Indonesia, the growth of the market is driven by the country's large population and the increasing number of SMEs. The Philippines is a popular destination for outsourcing services due to its large pool of English-speaking workers. Vietnam's market is growing due to the country's low labor costs and favorable business environment.

Local special circumstances: In Malaysia and Singapore, the Administration Outsourcing market is more mature compared to other Southeast Asian countries. These countries have a large number of multinational companies that outsource their administrative functions to local service providers. Thailand's market is also growing, but at a slower pace due to the country's political instability.

Underlying macroeconomic factors: The growth of the Administration Outsourcing market in Southeast Asia is driven by several macroeconomic factors. The region's growing population and increasing urbanization have led to the growth of SMEs, which are the primary customers of these services. Additionally, the region's favorable business environment, low labor costs, and skilled workforce have made it an attractive destination for outsourcing services. The COVID-19 pandemic has also accelerated the adoption of these services, as companies look for ways to reduce costs and improve their operational efficiency in a challenging business environment.In conclusion, the Administration Outsourcing market in Southeast Asia is growing due to the region's favorable business environment, low labor costs, and skilled workforce. SMEs are the primary customers of these services, and Indonesia, the Philippines, and Vietnam are the fastest-growing markets in the region. The COVID-19 pandemic has accelerated the adoption of these services, and the market is expected to continue growing in the coming years.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.