Administration Outsourcing - APAC

Revenue in the Administration Outsourcing market is projected to reach US$17.25bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 5.27%, resulting in a market volume of US$22.30bn by 2029.
The average Spend per Employee in the Administration Outsourcing market is projected to reach US$8.59 in 2024.
In global comparison, most revenue will be generated United States (US$27.29bn in 2024).

Definition :
Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support. This market contains all services related to the provision of physical IT equipment, whereas the support of company-owned software is not included.

Administration outsourcing allows organizations to optimize their administrative processes, improve efficiency, and focus on core competencies.

Additional Information:

The Administration Outsourcing market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Hewlett Packard Enterprise, IBM, Accenture, Capgemini, and CGI.

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Hardware supply, such as Cisco Systems, Hewlett Packard Enterprise (HPE), and Dell Technologies
Hardware configuration, such as CDW (CDW Corporation), World Wide Technology (WWT), and ProSys Information Systems
Hardware maintenance, such as IBM Technology Support Services, Innovative Computer Systems, and Maintech
Security and support, such as Rapid7, Check Point Software Technologies, and Trend Micro

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
Customer relationship management, such as Salesforce, SAP Customer Experience(C/4HANA), and Microsoft Dynamics 365
Support of core business functions

The Administration Outsourcing market in APAC is experiencing significant growth and development due to several key factors. Customer preferences in the region are driving the demand for administration outsourcing services.

Companies in APAC are increasingly looking to streamline their operations and reduce costs, and outsourcing administrative tasks allows them to do so. By outsourcing tasks such as data entry, document management, and customer support, companies can focus on their core competencies and allocate resources more efficiently. Additionally, outsourcing administrative tasks to specialized service providers often results in improved quality and accuracy, leading to higher customer satisfaction.

One of the major trends in the market is the increasing adoption of cloud-based administration outsourcing solutions. Cloud technology offers numerous benefits, including scalability, flexibility, and cost-effectiveness. By leveraging cloud-based platforms, companies can access their administrative data and services from anywhere, at any time, which is particularly important in a region as geographically diverse as APAC.

The adoption of cloud-based solutions also allows companies to easily integrate their administrative processes with other business functions, such as finance and human resources. Another trend in the market is the growing popularity of robotic process automation (RPA) in administration outsourcing. RPA involves the use of software robots to automate repetitive and rule-based tasks, such as data entry and invoice processing.

By implementing RPA, companies can significantly reduce the time and effort required to complete administrative tasks, leading to increased efficiency and productivity. RPA also minimizes the risk of human errors and allows employees to focus on more strategic and value-added activities. In addition to these global trends, there are also local special circumstances that are shaping the development of the administration outsourcing market in APAC.

For example, many countries in the region have a large population of skilled professionals who are proficient in English and other languages. This makes APAC an attractive destination for companies looking to outsource their administrative tasks, as they can benefit from the availability of a highly educated and multilingual workforce. Underlying macroeconomic factors also contribute to the growth of the administration outsourcing market in APAC.

The region has experienced rapid economic growth in recent years, which has led to the expansion of businesses and increased demand for administrative support services. Additionally, the increasing globalization of the economy has created a need for companies to expand their operations beyond their home countries, leading to a greater demand for administration outsourcing services. In conclusion, the Administration Outsourcing market in APAC is developing rapidly due to customer preferences, global trends such as the adoption of cloud-based solutions and robotic process automation, local special circumstances including the availability of a skilled workforce, and underlying macroeconomic factors such as economic growth and globalization.

This market is expected to continue to grow as companies in the region recognize the benefits of outsourcing their administrative tasks.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.