IT Services

Revenue in the IT Services market is projected to reach US$313.20bn in 2024.
IT Outsourcing dominates the market with a projected market volume of US$120.70bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 6.62%, resulting in a market volume of US$431.50bn by 2029.
The average Spend per Employee in the IT Services market is projected to reach US$156.10 in 2024.
In global comparison, most revenue will be generated United States (US$522.00bn in 2024).

Definition:
The IT Services market encompasses a wide range of services used by organizations to create, manage, and deliver information, and it includes services that provide assistance with various other business functions. The primary goal of IT services is to ensure that information technology infrastructure, applications, and systems are effectively implemented, operated, and optimized to support an organization's business objectives and requirements. The specific range of services offered may vary depending on the service provider and the client's requirements.

Structure:

IT Services contains four distinct markets that are based on different services:

IT Consulting & Implementation covers advisory services that help businesses evaluate their technology strategies and align them with their business strategies or internal processes.
Business Process Outsourcing (BPO) refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers).
IT Outsourcing refers to the external contracting of all IT-related services instead of relying on company-owned resources. In an IT context, these activities include IT administration, IT application, and web hosting services.
The Other IT Services market covers revenues for areas that are not specifically mentioned in the other markets, such as system integration, software installation and support, and IT education and training.

Additional Information:

The IT Services market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Cognizant, Hewlett Packard Enterprise, and TCS.

For more information on the data displayed, use the info button right next to the boxes.

IT consulting & implementation, such as Accenture, Hitachi, and Hewlett Packard Enterprise
Business process outsourcing, such as IBM, Infosys, and NTT Data
IT outsourcing, such as Capgemini, Cognizant, and Fujitsu
System integration services, such as Deloitte, CGI, and Tata Consultancy Services
IT training & education, such as Skillsoft, LinkedIn Learning, and NIIT

Infrastructure as a service, such as Microsoft Azure, Alibaba Cloud, and DigitalOcean
Platform as a service, such as Microsoft Azura, Google Cloud, and Engine Yard
Software as a service, such as Oracle Cloud Applications, Google Workspace, and Workday
Support or maintenance of company-owned software products

The IT Services market in APAC is experiencing significant growth and development, driven by customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors. Customer preferences in the APAC region are shifting towards digital transformation and the adoption of cloud-based services.

Businesses are increasingly seeking IT services to help them streamline their operations, improve efficiency, and enhance customer experience. This demand is fueled by the need to stay competitive in a rapidly evolving digital landscape. Additionally, customers in the APAC region are placing a greater emphasis on data security and privacy, driving the demand for cybersecurity services.

Trends in the market are also contributing to the growth of the IT Services industry in APAC. One prominent trend is the increasing adoption of artificial intelligence (AI) and machine learning (ML) technologies. Businesses are leveraging these technologies to automate processes, gain insights from data, and enhance decision-making capabilities.

This trend is driving the demand for IT services that specialize in AI and ML implementation and integration. Another trend in the APAC IT Services market is the rise of managed services. Many businesses are outsourcing their IT operations to third-party service providers to reduce costs, improve efficiency, and access specialized expertise.

Managed services providers offer a range of services, including infrastructure management, application support, and network monitoring. This trend is particularly prevalent among small and medium-sized enterprises (SMEs) that may not have the resources or expertise to manage their IT infrastructure internally. Local special circumstances in the APAC region also contribute to the growth of the IT Services market.

For example, countries like India and the Philippines have become major hubs for IT outsourcing, attracting businesses from around the world. These countries offer a large pool of skilled IT professionals at competitive rates, making them attractive destinations for outsourcing IT services. Underlying macroeconomic factors also play a role in the development of the IT Services market in APAC.

The region's strong economic growth, increasing urbanization, and expanding middle class contribute to the demand for IT services. As businesses grow and expand, they require IT solutions to support their operations, drive innovation, and meet customer demands. Additionally, government initiatives to promote digitalization and smart cities further drive the demand for IT services in the region.

In conclusion, the IT Services market in APAC is experiencing significant growth and development due to customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors. The shift towards digital transformation, the adoption of AI and ML technologies, the rise of managed services, and the presence of IT outsourcing hubs are all contributing to the growth of the industry in the region. Additionally, the region's strong economic growth and government initiatives further drive the demand for IT services.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.