Business Process Outsourcing - GCC
GCC- The revenue in the Business Process Outsourcing market is estimated to reach US$2.25bn in 2025.
- This market segment is expected to experience a compound annual growth rate (CAGR 2025-2029) of 4.17%, which would result in a market volume of US$2.65bn by 2029.
- Looking specifically at the GCC, the projected revenue growth in this region is significant.
- Furthermore, the average spend per employee in the Business Process Outsourcing market is projected to reach US$70.16 in 2025.
- This indicates the level of investment and resources allocated to this sector.
- In a global comparison, it is worth noting that United States is expected to generate the highest revenue in the Business Process Outsourcing market, reaching US$152.81bn in 2025.
- This highlights the dominance of the United States in this industry.
- The GCC region is experiencing a surge in demand for IT outsourcing services, with companies increasingly relying on countries like Saudi Arabia and the United Arab Emirates for cost-effective and efficient business process solutions.
- Key regions:
- China,
- Netherlands,
- Japan,
- Brazil,
- Germany
Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.
Additional Information:
The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.
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- Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
- Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon
- Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
- Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
- Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services
