Business Process Outsourcing - Austria

Revenue in the Business Process Outsourcing market is projected to reach US$2.26bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 3.90%, resulting in a market volume of US$2.73bn by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$465.80 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The Business Process Outsourcing (BPO) market in Austria is experiencing steady growth in recent years.

Customer preferences: Austrian companies are increasingly turning to BPO services to improve their operational efficiency and cost-effectiveness. The demand for BPO services is particularly high in the finance and accounting sector, where companies are looking to outsource their back-office functions to third-party providers. Additionally, there is a growing trend among Austrian companies to outsource their customer support and IT services to BPO providers, as they seek to focus on their core competencies and reduce their overhead costs.

Trends in the market: One of the key trends in the Austrian BPO market is the increasing adoption of automation technologies. BPO providers are leveraging technologies such as robotic process automation (RPA) and artificial intelligence (AI) to streamline their processes and improve their service offerings. This trend is particularly prominent in the finance and accounting sector, where BPO providers are using RPA to automate repetitive tasks such as data entry and invoice processing.Another trend in the Austrian BPO market is the growing importance of data privacy and security. With the implementation of the General Data Protection Regulation (GDPR) in the European Union, Austrian companies are increasingly looking for BPO providers that can ensure the security and confidentiality of their data. BPO providers that can demonstrate compliance with GDPR and other data privacy regulations are likely to have a competitive advantage in the Austrian market.

Local special circumstances: One of the unique aspects of the Austrian BPO market is the country's strong focus on quality and reliability. Austrian companies place a high value on service quality and are willing to pay a premium for reliable and efficient BPO services. As a result, BPO providers that can demonstrate a track record of high-quality service delivery are likely to be successful in the Austrian market.Another factor that sets the Austrian BPO market apart is the country's highly skilled workforce. Austria has a well-educated and multilingual workforce, which makes it an attractive location for BPO providers looking to serve clients across Europe. Additionally, the country's central location and excellent transportation infrastructure make it easy for BPO providers to access other European markets.

Underlying macroeconomic factors: The growth of the Austrian BPO market is being driven by a combination of factors, including the country's strong economic performance, favorable business environment, and skilled workforce. Austria has a stable and prosperous economy, with a high standard of living and a well-developed infrastructure. Additionally, the country's business-friendly policies and low levels of corruption make it an attractive location for foreign investment.Overall, the Austrian BPO market is expected to continue its steady growth in the coming years, driven by the increasing demand for cost-effective and efficient business services. BPO providers that can offer high-quality services, leverage automation technologies, and ensure data privacy and security are likely to be successful in the Austrian market.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.