eServices

The eServices market in Australia & Oceania is projected to reach a revenue of US$18.33bn in 2024.
It is expected to show an annual growth rate (CAGR 2024-2029) of 8.71%, resulting in a projected market volume of US$27.84bn by 2029.
In the 0.0 market, a revenue growth of 0.0 is expected in 2025.0.
The 0.0 market in Australia & Oceania has a projected market volume of 0.0 in 2024.
In global comparison, China is anticipated to generate the highest revenue in the eServices market, amounting to US$495.50bn in 2024.
The average revenue per user (ARPU) in the 0.0 market is projected to be 0.0 in 2024.
In the 0.0 market, the number of users is expected to reach 0.0 by 2029.
User penetration in the 0.0 market is estimated to be 0.0 in 2024.
Australia & Oceania is experiencing a surge in demand for eServices, driven by the region's tech-savvy population and increasing internet penetration.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Australia & Oceania is experiencing significant growth and development. Customer preferences are shifting towards digital platforms and online services, driving the expansion of the eServices market in the region.

Customer preferences: Customers in Australia & Oceania are increasingly opting for online services due to their convenience and accessibility. The widespread adoption of smartphones and high internet penetration rates have facilitated this shift in customer preferences. Consumers now prefer to shop online, access entertainment through streaming platforms, and utilize various eServices such as online banking, e-learning, and telemedicine. The convenience of accessing these services from anywhere at any time has made them highly appealing to customers in the region.

Trends in the market: One of the key trends in the eServices market in Australia & Oceania is the rapid growth of e-commerce. Online shopping has become increasingly popular, with customers preferring to purchase products and services online rather than visiting physical stores. This trend has been further accelerated by the COVID-19 pandemic, as lockdown measures and social distancing restrictions have limited in-person shopping experiences. As a result, businesses are investing in their online presence and expanding their e-commerce capabilities to meet the growing demand. Another significant trend is the rise of digital entertainment platforms. Streaming services for movies, TV shows, and music have gained immense popularity in Australia & Oceania. Customers are subscribing to these platforms to access a wide range of content on-demand. The convenience of streaming services, coupled with the availability of high-speed internet, has transformed the entertainment industry in the region.

Local special circumstances: Australia & Oceania is a geographically dispersed region with a diverse population. The vast distances between countries and islands make traditional service delivery challenging. However, the advancement of digital infrastructure has bridged this gap and enabled the delivery of eServices to remote areas. This has opened up new opportunities for businesses to reach customers in previously underserved regions. Additionally, the region's multicultural nature presents unique opportunities for eServices providers. With a diverse population, there is a demand for services that cater to different languages, cultures, and preferences. EServices that offer multilingual support and localized content have a competitive advantage in this market.

Underlying macroeconomic factors: The strong economic growth in Australia & Oceania has contributed to the development of the eServices market. As disposable incomes rise, customers have more purchasing power and are willing to spend on digital services. The region's stable political environment and supportive regulatory frameworks have also fostered an environment conducive to eServices growth. Furthermore, the increasing digital literacy among the population has played a crucial role in the expansion of the eServices market. Governments and organizations in Australia & Oceania have invested in digital literacy programs to ensure that citizens have the skills and knowledge to access and utilize eServices effectively. In conclusion, the eServices market in Australia & Oceania is experiencing growth and development driven by customer preferences for convenience and accessibility. The rise of e-commerce and digital entertainment platforms, along with the unique circumstances and macroeconomic factors in the region, have contributed to the expansion of the market. As technology continues to evolve and customer expectations evolve, the eServices market in Australia & Oceania is expected to further flourish in the coming years.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Ecommerce market, in a PDF format.