eServices

The eServices market in Americas is projected to reach a revenue of US$508.10bn in 2024.
This market is expected to show an annual growth rate (CAGR 2024-2029) of 10.16%, resulting in a projected market volume of US$824.30bn by 2029.
Specifically, the 0.0 market in Americas is expected to show a revenue growth of 0.0 in 2025.0.
On the other hand, the 0.0 market in Americas has a projected market volume of 0.0 in 2024.
In global comparison, China is anticipated to generate the highest revenue in the eServices market, with US$495.50bn in 2024.
Moving on to specific market metrics, the average revenue per user (ARPU) in the 0.0 market is projected to amount to 0.0 in 2024.
Additionally, in the 0.0 market, the number of users is expected to reach 0.0 by 2029.
Lastly, user penetration in the 0.0 market in Americas is forecasted to be at 0.0 in 2024.
In the eServices market, the United States is leading the way with its innovative and user-friendly platforms, catering to the needs of a tech-savvy population.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Americas is experiencing significant growth and development. Customer preferences are shifting towards online platforms and digital solutions, leading to an increased demand for eServices. This trend is driven by several factors, including convenience, efficiency, and cost-effectiveness.

Customer preferences: Customers in the Americas are increasingly opting for eServices due to the convenience they offer. Online platforms allow users to access services from the comfort of their own homes, eliminating the need for physical visits to service providers. This is particularly appealing in the current global pandemic situation, where social distancing measures are in place. Furthermore, eServices are known for their efficiency. Customers can complete transactions and access information quickly, without the need for lengthy paperwork or waiting in long queues. This time-saving aspect is highly valued by customers who have busy schedules and limited time. Cost-effectiveness is another key factor driving the popularity of eServices. Many online platforms offer competitive pricing and discounts, making it more affordable for customers to access various services. Additionally, eServices eliminate the need for travel expenses and other associated costs, further reducing the financial burden on customers.

Trends in the market: One of the prominent trends in the eServices market in Americas is the growth of online shopping. Customers are increasingly turning to e-commerce platforms to purchase a wide range of products, from groceries to electronics. This trend is fueled by the convenience and accessibility of online shopping, as well as the availability of various payment options and secure transactions. Another significant trend is the increasing adoption of digital banking services. Customers are embracing online banking platforms and mobile applications to manage their finances, make transactions, and access a range of banking services. This trend is driven by the desire for convenience, as well as the availability of advanced security measures that protect customers' financial information.

Local special circumstances: The Americas is a diverse region with varying levels of internet penetration and technological infrastructure. While major urban centers may have advanced digital infrastructure, rural areas and less developed countries may face challenges in accessing eServices. This digital divide can impact the adoption and availability of eServices in certain regions. Additionally, cultural factors and language preferences can influence the uptake of eServices. Service providers need to consider local languages and cultural nuances to effectively cater to the diverse customer base in the Americas.

Underlying macroeconomic factors: The growth of the eServices market in Americas is also influenced by macroeconomic factors. The region has a strong and growing middle class, which has increased disposable income and purchasing power. This enables customers to spend more on eServices and drives market growth. Furthermore, the increasing penetration of smartphones and internet connectivity in the Americas has expanded the potential customer base for eServices. As more people gain access to affordable smartphones and reliable internet connections, the demand for eServices is expected to continue growing. In conclusion, the eServices market in Americas is experiencing significant growth and development due to changing customer preferences, including convenience, efficiency, and cost-effectiveness. The adoption of eServices is driven by trends such as online shopping and digital banking. However, local special circumstances and underlying macroeconomic factors can impact the growth and availability of eServices in different regions of the Americas.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Ecommerce market, in a PDF format.