eServices

Revenue in the eServices market is projected to reach US$48.13m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 2.06%, resulting in a projected market volume of US$52.23m by 2028.
The Event Tickets market is expected to show a revenue growth of 3.7% in 2025.0.
The Event Tickets market has a projected market volume of US$45.59m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$71.70 in 2024.
In the Event Tickets market, the number of users is expected to amount to 676.5k users by 2028.
User penetration in the Event Tickets market will be at 18.1% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

Uruguay, a small country in South America, is experiencing significant growth in its eServices market. With a population of just over 3 million people, Uruguay may seem like an unlikely player in the digital economy. However, the country's high internet penetration rate and tech-savvy population have contributed to the rapid development of its eServices sector.

Customer preferences: Uruguayans have shown a strong preference for online services, particularly in the areas of e-commerce, online banking, and digital entertainment. The convenience and accessibility of these services have made them increasingly popular among the population. Additionally, Uruguayans value the security and reliability of online platforms, which has further encouraged the adoption of eServices.

Trends in the market: One of the key trends in Uruguay's eServices market is the growth of e-commerce. With the increasing availability of online marketplaces and the rise of digital payment solutions, more and more Uruguayans are turning to online shopping. This trend is driven by factors such as the convenience of home delivery, a wider range of products, and competitive pricing. Another trend in the market is the expansion of online banking services. Uruguay has a well-developed financial sector, and the adoption of digital banking has been swift. Customers appreciate the convenience of being able to access their accounts and carry out transactions from anywhere, at any time. This trend is expected to continue as more financial institutions invest in digital infrastructure and offer innovative online services.

Local special circumstances: Uruguay's small population and high internet penetration rate have created a unique environment for the development of eServices. The country has a highly educated workforce and a strong culture of innovation, which has fostered the growth of tech startups and digital businesses. Additionally, Uruguay has a favorable business environment, with government policies that support entrepreneurship and attract foreign investment.

Underlying macroeconomic factors: Uruguay's eServices market is also influenced by macroeconomic factors such as economic growth, consumer spending, and government initiatives. The country has experienced steady economic growth in recent years, which has increased disposable income and consumer confidence. This, in turn, has fueled demand for eServices. Furthermore, the government of Uruguay has been proactive in promoting the digital economy. Initiatives such as the National Digital Agenda and the Digital Transformation Plan have aimed to improve digital infrastructure, promote digital skills, and create a favorable regulatory framework for eServices. These efforts have contributed to the growth and development of the eServices market in Uruguay. In conclusion, Uruguay's eServices market is experiencing significant growth due to customer preferences for online services, trends such as the rise of e-commerce and online banking, local special circumstances such as a tech-savvy population and a favorable business environment, and underlying macroeconomic factors including economic growth and government initiatives. As the country continues to invest in digital infrastructure and foster a culture of innovation, the eServices sector in Uruguay is expected to further expand and evolve.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.