eServices

Revenue in the eServices market is projected to reach US$160.30m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 7.23%, resulting in a projected market volume of US$211.90m by 2028.
The Dating Services market is expected to show a revenue growth of 33.1% in 2025.0.
The Online Gambling market has a projected market volume of US$119.80m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Online Gambling market is projected to amount to US$536.80 in 2024.
In the Dating Services market, the number of users is expected to amount to 1.7m users by 2028.
User penetration in the Dating Services market will be at 4.3% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Ivory Coast is experiencing significant growth and development, driven by customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors. Customer preferences in Ivory Coast are shifting towards digital services and online platforms. With the increasing availability of affordable smartphones and internet connectivity, more and more people are accessing the internet and using eServices. Customers are seeking convenience, efficiency, and cost-effectiveness in their daily lives, and eServices provide them with the opportunity to fulfill these needs. Whether it is online shopping, food delivery, ride-hailing, or financial transactions, customers in Ivory Coast are embracing the convenience and ease of eServices. Trends in the eServices market in Ivory Coast are also contributing to its development. The rise of e-commerce platforms has opened up new opportunities for businesses to reach customers and expand their market reach. Online marketplaces are gaining popularity, allowing both small and large businesses to sell their products and services to a wider audience. Additionally, the growth of ride-hailing services has transformed the transportation industry, providing customers with a convenient and affordable alternative to traditional taxis. Local special circumstances in Ivory Coast are playing a role in the development of the eServices market. The country has a large young population, who are tech-savvy and eager to adopt new technologies. This demographic trend is driving the demand for eServices, as the younger generation is more likely to embrace digital platforms and online services. Furthermore, the government of Ivory Coast has been actively promoting digitalization and innovation, creating a favorable environment for the growth of the eServices market. Initiatives such as the development of digital payment systems and the establishment of tech hubs are attracting local and international eService providers to invest in the market. Underlying macroeconomic factors are also contributing to the growth of the eServices market in Ivory Coast. The country's stable economic growth, increasing disposable incomes, and expanding middle class are creating a favorable environment for the adoption of eServices. As more people have access to smartphones and internet connectivity, the demand for eServices is expected to continue to rise. Additionally, the government's focus on improving infrastructure, such as expanding internet coverage and developing digital payment systems, is further facilitating the growth of the eServices market. In conclusion, the eServices market in Ivory Coast is experiencing significant growth and development due to customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors. As more people in Ivory Coast embrace digital services and online platforms, the eServices market is expected to continue to expand in the coming years.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.