eServices

Revenue in the eServices market is projected to reach US$29.17m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 5.21%, resulting in a projected market volume of US$35.75m by 2028.
The Online Gambling market is expected to show a revenue growth of 8.7% in 2025.0.
The Online Gambling market has a projected market volume of US$21.97m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Online Gambling market is projected to amount to US$527.90 in 2024.
In the Dating Services market, the number of users is expected to amount to 450.2k users by 2028.
User penetration in the Dating Services market will be at 5.8% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in El Salvador is experiencing significant growth and development. Customer preferences are shifting towards digital platforms and online services, leading to increased demand for eServices. This trend is driven by several factors, including convenience, accessibility, and the increasing penetration of smartphones and internet connectivity.

Customer preferences: Customers in El Salvador are increasingly turning to eServices due to their convenience and accessibility. Online platforms and mobile applications allow individuals to access a wide range of services from the comfort of their own homes or on the go. This includes services such as online shopping, food delivery, ride-hailing, and financial transactions. The ability to access these services at any time and from anywhere has greatly contributed to their popularity among customers.

Trends in the market: One of the key trends in the eServices market in El Salvador is the rapid growth of online shopping. Customers are increasingly opting to purchase products online, driven by the convenience of browsing through a wide range of options and having them delivered to their doorstep. This trend is further fueled by the COVID-19 pandemic, which has led to an increased emphasis on contactless transactions and reduced physical interactions. Another notable trend is the rise of food delivery services. Customers in El Salvador are increasingly relying on food delivery platforms to order meals from their favorite restaurants. This trend is driven by the busy lifestyles of individuals, who prefer the convenience of having meals delivered to their homes or offices. The availability of a wide range of cuisines and the ability to track the status of their orders in real-time have further contributed to the popularity of food delivery services.

Local special circumstances: El Salvador has a relatively young population, with a high percentage of tech-savvy individuals. This demographic is more inclined to adopt digital technologies and embrace eServices. Additionally, the government of El Salvador has taken steps to promote the development of the digital economy, including the implementation of policies to attract foreign investment and support the growth of local startups. These initiatives have created a favorable environment for the expansion of eServices in the country.

Underlying macroeconomic factors: The growth of the eServices market in El Salvador is also influenced by underlying macroeconomic factors. The country has experienced steady economic growth in recent years, which has led to an increase in disposable income and consumer spending. This has created a favorable market environment for eServices, as customers have more financial resources to spend on online platforms and digital services. Furthermore, the increasing penetration of smartphones and internet connectivity has played a significant role in the development of the eServices market. The affordability of smartphones and the availability of affordable data plans have made it easier for individuals to access online platforms and utilize eServices. This has expanded the customer base for eServices and contributed to their growing popularity in El Salvador. In conclusion, the eServices market in El Salvador is experiencing significant growth and development. Customer preferences are shifting towards digital platforms and online services, driven by convenience, accessibility, and the increasing penetration of smartphones and internet connectivity. The rise of online shopping and food delivery services are notable trends in the market. Local special circumstances, such as a young and tech-savvy population, as well as government initiatives to support the digital economy, have also contributed to the growth of eServices. Underlying macroeconomic factors, including economic growth and the increasing penetration of smartphones, have further fueled the development of the eServices market in El Salvador.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.