all who complained about the landline service in the past 6 months
Method of interview
Online survey
Supplementary notes
The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
The source adds the following information: "In 2011, two waves of research were conducted and the data shown relates to Q3"
* The base was below 100
**this number of respondents is related to TalkTalk customers, and it is only for 2020
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ofcom. (May 7, 2021). TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020." Chart. May 7, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. (2021). TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "Talktalk Landline User Customer Service Satisfaction Level with The Handling of Complaints in The United Kingdom (Uk) from 2011 to 2020." Statista, Statista Inc., 7 May 2021, https://www.statista.com/statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom, TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 Statista, https://www.statista.com/statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/ (last visited November 21, 2024)
TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph], Ofcom, May 7, 2021. [Online]. Available: https://www.statista.com/statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
