The share of TalkTalk landline customers in the United Kingdom (UK) whose issues were resolved during their first contact with TalkTalk increased considerably from 2013 to 2016. It increased from 41 percent in 2013 to 75 percent in 2016. However, in 2020, the share of respondents was only 36 percent.
Share of TalkTalk customers whose landline issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2020
all who complained about the landline service in past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [PROVIDER] in relation to this particular issue so far?"
The source adds the following information: "It was decided since 2013 to report on complete resolution only as issues that are ‘partly’ resolved may go on to be completely resolved or may remain only partly resolved.
Since 2014 it was decided to report on those who had their issue resolved in one contact (as opposed to those who felt their issue was resolved across several contacts) as this would not be influenced by the date of their initial contact (which could have been anytime between July and September 2015)"
*The respondents are TalkTalk customers in the 2020 version of the Quality of Customer Service survey.
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Ofcom. (May 7, 2021). Share of TalkTalk customers whose landline issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2020 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/649052/share-of-talktalk-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of TalkTalk customers whose landline issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2020." Chart. May 7, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/649052/share-of-talktalk-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
Ofcom. (2021). Share of TalkTalk customers whose landline issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2020. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/649052/share-of-talktalk-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of Talktalk Customers Whose Landline Issue Was Resolved during Their First Contact with Talktalk in The United Kingdom (Uk) from 2013 to 2020." Statista, Statista Inc., 7 May 2021, https://www.statista.com/statistics/649052/share-of-talktalk-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
Ofcom, Share of TalkTalk customers whose landline issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2020 Statista, https://www.statista.com/statistics/649052/share-of-talktalk-customers-whose-landline-issue-was-resolved-on-first-contact-uk/ (last visited November 22, 2024)
Share of TalkTalk customers whose landline issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2020 [Graph], Ofcom, May 7, 2021. [Online]. Available: https://www.statista.com/statistics/649052/share-of-talktalk-customers-whose-landline-issue-was-resolved-on-first-contact-uk/
