The share of bank account holders who processed banking matters via online banking (PC or laptop) decreased notably in the United Kingdom (UK) between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 58 percent in 2019 to 37 percent in the fourth quarter of 2024. Despite the downward trend, online banking remained one of the primary methods for processing banking affairs in the UK.
Share of bank account holders processing banking matters via online banking (PC or laptop) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024
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Share of bank account holders processing banking matters via online banking (PC or laptop) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024
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The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (January 6, 2025). Share of bank account holders processing banking matters via online banking (PC or laptop) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024 [Graph]. In Statista. Retrieved March 09, 2025, from https://www.statista.com/statistics/1395368/online-banking-penetration-in-the-uk/
Statista. "Share of bank account holders processing banking matters via online banking (PC or laptop) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024." Chart. January 6, 2025. Statista. Accessed March 09, 2025. https://www.statista.com/statistics/1395368/online-banking-penetration-in-the-uk/
Statista. (2025). Share of bank account holders processing banking matters via online banking (PC or laptop) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024. Statista. Statista Inc.. Accessed: March 09, 2025. https://www.statista.com/statistics/1395368/online-banking-penetration-in-the-uk/
Statista. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in The United Kingdom (Uk) from 1st Half 2019 to 4th Quarter 2024." Statista, Statista Inc., 6 Jan 2025, https://www.statista.com/statistics/1395368/online-banking-penetration-in-the-uk/
Statista, Share of bank account holders processing banking matters via online banking (PC or laptop) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024 Statista, https://www.statista.com/statistics/1395368/online-banking-penetration-in-the-uk/ (last visited March 09, 2025)
Share of bank account holders processing banking matters via online banking (PC or laptop) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024 [Graph], Statista, January 6, 2025. [Online]. Available: https://www.statista.com/statistics/1395368/online-banking-penetration-in-the-uk/
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