Processes in banking affairs in the UK 2023
Mobile banking was the primary method to process banking matters among bank account holders in the United Kingdom (UK) in the fourth quarter of 2023. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on smartphone or tablet was 71 percent. Online banking via PC or laptop ranked second with 43 percent, while less than a third of respondents used branch banking to deal with banking matters. The popularity of branch banking in the UK dropped notably between 2019 and 2023, with a particularly sharp decrease in 2020 and 2021 during the COVID-19 pandemic.