Customer satisfaction with primary banks in Spain remained relatively stable between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who were satisfied with their primary banks was 74 percent in the second quarter of 2024, one percentage point lower than a year ago. Customer satisfaction was the highest in the second half of 2019 and the first half of 2020. Though satisfaction did not decrease, the share of customers willing to change primary banks rose during the same period.
Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 2nd quarter 2024
The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick). One selection of the following answers were possible: - Very satisfied - Satisfied - Neither satisfied nor dissatisfied - Dissatisfied - Very dissatisfied - Don't know
The displayed figures were recorded based on the above question. The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (July 28, 2024). Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 2nd quarter 2024 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. "Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 2nd quarter 2024." Chart. July 28, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. (2024). Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 2nd quarter 2024. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. "Share of Customers Satisfied with Their Primary Banks in Spain from 1st Half 2019 to 2nd Quarter 2024." Statista, Statista Inc., 28 Jul 2024, https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista, Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 2nd quarter 2024 Statista, https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/ (last visited December 21, 2024)
Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 2nd quarter 2024 [Graph], Statista, July 28, 2024. [Online]. Available: https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
