Customer satisfaction with primary banks in Spain remained relatively stable between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who were satisfied with their primary banks was 73 percent in the first quarter of 2024, one percentage point lower than a year ago. Customer satisfaction was the highest in the second half of 2019 and the first half of 2020. Though satisfaction did not decrease, the share of customers willing to change primary banks rose during the same period.
Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 1st quarter 2024
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The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick). One selection of the following answers were possible: - Very satisfied - Satisfied - Neither satisfied nor dissatisfied - Dissatisfied - Very dissatisfied - Don't know
The displayed figures were recorded based on the above question. The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (April 25, 2024). Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 1st quarter 2024 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. "Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 1st quarter 2024." Chart. April 25, 2024. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. (2024). Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 1st quarter 2024. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. "Share of Customers Satisfied with Their Primary Banks in Spain from 1st Half 2019 to 1st Quarter 2024." Statista, Statista Inc., 25 Apr 2024, https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista, Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 1st quarter 2024 Statista, https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/ (last visited July 22, 2024)
Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 1st quarter 2024 [Graph], Statista, April 25, 2024. [Online]. Available: https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/