Processes in banking affairs in the UK 2024
Mobile banking was the primary method to process banking matters among bank account holders in the United Kingdom (UK) in the second quarter of 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on smartphone or tablet was 73 percent. Online banking via PC or laptop ranked second with 40 percent, while less than a third of respondents used branch banking to deal with banking matters. The popularity of branch banking in the UK dropped notably between 2019 and 2024, with a particularly sharp decrease in 2020 and 2021 during the COVID-19 pandemic.
