Quarterly mobile banking usage in the UK 2019-2024

Published by Statista Research Department, Feb 12, 2025

Mobile banking usage in the United Kingdom (UK) saw significant growth between 2019 and 2024, with 73 percent of bank account holders managing their banking affairs via mobile devices in 2024. According to Statista's Consumer Insights, the share of respondents using smartphones or tablets for banking increased from 63 percent in 2019 to 73 percent in 2024. Conversely, branch banking experienced a notable decline during the same period, reflecting the shift towards digital banking solutions. 

Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024

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Showing entries 1 to 13 (20 entries in total)
Statistic: Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United Kingdom (UK) from 1st half 2019 to 4th quarter 2024

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Release date

January 2025

Region

United Kingdom

Survey time period

H1 2019 to Q4 2024

Number of respondents

3,993 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)?" Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know

The number of respondents differs in each survey update. More information on the methodology can be found here.

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