Mobile banking usage in the United Kingdom (UK) saw significant growth between 2019 and 2024, with 73 percent of bank account holders managing their banking affairs via mobile devices in 2024. According to Statista's Consumer Insights, the share of respondents using smartphones or tablets for banking increased from 63 percent in 2019 to 73 percent in 2024. Conversely, branch banking experienced a notable decline during the same period, reflecting the shift towards digital banking solutions.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)?" Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/1395159/mobile-banking-penetration-in-the-uk/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/1395159/mobile-banking-penetration-in-the-uk/
Statista. (2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/1395159/mobile-banking-penetration-in-the-uk/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in The United Kingdom (Uk) from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1395159/mobile-banking-penetration-in-the-uk/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1395159/mobile-banking-penetration-in-the-uk/ (last visited December 19, 2024)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1395159/mobile-banking-penetration-in-the-uk/
