According to a survey conducted from July to December 2021 in Australia, nearly 91 percent of respondents were satisfied by the mobile banking service channel of CBA bank. However, among the bank service channels of CBA bank, the phone banking service satisfied the customers the least, as well as compared to other banks.
Customer satisfaction of bank service channels in Australia in 2021, by bank
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Roy Morgan. (February 28, 2022). Customer satisfaction of bank service channels in Australia in 2021, by bank [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. "Customer satisfaction of bank service channels in Australia in 2021, by bank." Chart. February 28, 2022. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. (2022). Customer satisfaction of bank service channels in Australia in 2021, by bank. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. "Customer Satisfaction of Bank Service Channels in Australia in 2021, by Bank." Statista, Statista Inc., 28 Feb 2022, https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan, Customer satisfaction of bank service channels in Australia in 2021, by bank Statista, https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/ (last visited December 04, 2024)
Customer satisfaction of bank service channels in Australia in 2021, by bank [Graph], Roy Morgan, February 28, 2022. [Online]. Available: https://www.statista.com/statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
