Business Process as a Service - Taiwan

Revenue in the Business Process as a Service market is projected to reach US$458.20m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 11.79%, resulting in a market volume of US$800.10m by 2029.
The average spend per employee in the Business Process as a Service market is projected to reach US$17.64 in 2024.
In global comparison, most revenue will be generated United States (US$27.06bn in 2024).

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

For more information on the data displayed, use the info button right next to the boxes.

Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse

Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
Physical data centers, such as those operated by Equinix, Digital Realty, or local providers

In Taiwan, the Business Process as a Service Market within the Public Cloud Market is experiencing subdued growth. This can be attributed to factors such as slow adoption of digital technologies, lack of awareness among businesses, and limited convenience offered by online services. Despite these challenges, the market is still expected to see significant growth in the coming years.

Customer preferences: As the public cloud market in Taiwan continues to grow, there has been a noticeable shift towards Business Process as a Service (BPaaS) solutions. This can be attributed to the increasing demand for seamless and efficient business operations, particularly among small and medium-sized enterprises. With the rise of remote work and globalization, there is a growing need for virtual collaboration tools, such as project management and communication platforms, which are now being incorporated into BPaaS offerings. This trend is also driven by the desire for cost-effective and scalable solutions, allowing businesses to easily adapt to changing market conditions.

Trends in the market: In Taiwan, the Business Process as a Service Market within the Public Cloud Market is experiencing a surge in adoption, driven by the government's push towards digital transformation. This trend is expected to continue as more businesses prioritize cost-efficiency and scalability offered by BPaaS solutions. Additionally, there is a growing demand for specialized BPaaS services, such as finance and accounting, human resources, and customer service, to streamline operations and improve efficiency. These developments have significant implications for industry stakeholders, as they must adapt to meet the evolving needs of the market and stay competitive in the rapidly growing BPaaS landscape.

Local special circumstances: In Taiwan, the Business Process as a Service Market within the Public Cloud Market is influenced by the country's strong technology infrastructure. With a high internet penetration rate and government support for digital transformation, there is a growing demand for cloud-based solutions. Additionally, Taiwan's unique cultural values of efficiency and innovation drive the adoption of Business Process as a Service, making it a highly competitive market. The country's strict data privacy and security laws also play a crucial role in shaping the market, as businesses prioritize compliance and risk management when choosing cloud service providers.

Underlying macroeconomic factors: The Business Process as a Service Market within the Public Cloud Market in Taiwan is significantly impacted by macroeconomic factors such as the country's economic stability, government policies, and investment in digital infrastructure. Taiwan has a strong economy and is considered a hub for technology, making it a prime location for companies to adopt digital solutions and services. The government also has favorable policies and initiatives in place to promote the adoption of cloud-based services, further driving the growth of the market. Additionally, the increasing demand for digital transformation and efficiency in business processes is expected to fuel the growth of the Business Process as a Service Market in Taiwan.

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.