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Business Process as a Service - Singapore

Singapore
  • Revenue in the Business Process as a Service market in Singapore is projected to reach US$1.17bn in 2025.
  • Revenue in this sector is expected to show an annual growth rate (CAGR 2025-2029) of 11.57%, resulting in a market volume of US$1.81bn by 2029.
  • The average spend per employee in the Business Process as a Service market in Singapore is projected to reach US$313.05 in 2025.
  • In global comparison, most revenue will be generated the United States, which is expected to reach US$29.97bn in 2025.
  • Singapore's Business Process as a Service in the Public Cloud market is increasingly characterized by a focus on regulatory compliance and data sovereignty amidst growing digital transformation initiatives.

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

For more information on the data displayed, use the info button right next to the boxes.

In-Scope
  • Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
  • Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
  • Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
  • Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
  • Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse
Out-Of-Scope
  • Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
  • Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
  • Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
  • Physical data centers, such as those operated by Equinix, Digital Realty, or local providers
Business Process as a Service: market data & analysis  - Cover

Market Insights report

Business Process as a Service: market data & analysis
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    Revenue

    Created with Highcharts 11.4.8ValuesTotal20172018201920202021202220232024202520262027202820295001,0001,5002,0002,5003,0003,5004,000

    NOTES: Data was converted from local currencies using average exchange rates of the respective year.

    MOST_RECENT_UPDATE: Sep 2024

    SOURCE: Statista Market Insights

    MARKET_INSIGHTS

    2017
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    2021
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    2023
    2024
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    2029
    Gartner274.75307.8331.7363.4411.3
    Statista209.05220.3224.65233.55273.35289.3325.75371.45415.7465.1519.65579.35644.2

    NOTES: The chart “Comparable Estimates” shows the forecasted development of the selected market from different sources. Please see the additional information for methodology and publication date.

    MOST_RECENT_UPDATE: Jul 2024

    Created with Highcharts 11.4.8ValuesTotal20172018201920202021202220232024202520262027202820295007501,0001,2501,5001,7502,0002,2502,500

    NOTES: Data was converted from local currencies using average exchange rates of the respective year.

    MOST_RECENT_UPDATE: Sep 2024

    SOURCE: Statista Market Insights

    Analyst Opinion

    The Business Process as a Service Market in Singapore has shown subdued growth, impacted by factors such as slower adoption of digital technologies and lower health awareness among consumers. However, the convenience of online health services continues to drive the market's growth in the Public Cloud sector.

    Customer preferences:
    The growing adoption of cloud-based solutions in Singapore's public sector has led to an increased demand for Business Process as a Service (BPaaS) offerings. This trend is driven by the government's push towards digital transformation and the need for cost-effective and efficient business processes. Additionally, the rise of the gig economy and remote work arrangements has further accelerated the demand for BPaaS solutions, as organizations look for flexible and scalable options to manage their operations.

    Trends in the market:
    In Singapore, there is a growing trend of businesses utilizing Business Process as a Service (BPaaS) within the Public Cloud market. This is driven by the increasing demand for cost-effective and scalable solutions. Additionally, the rise of digital transformation and the need for greater agility has also contributed to the adoption of BPaaS. This trend is expected to continue on an upward trajectory, with industry stakeholders leveraging BPaaS to streamline processes and improve efficiency. This has significant implications for businesses, as it allows them to focus on core operations and stay ahead in a competitive market. Furthermore, this trend also presents opportunities for BPaaS providers to expand their offerings and cater to the evolving needs of businesses.

    Local special circumstances:
    In Singapore, the Business Process as a Service Market within the Public Cloud Market is thriving due to the country's strong digital infrastructure and government support for digital transformation. The market is also influenced by the country's strict data privacy regulations, ensuring the protection of sensitive information. Additionally, Singapore's highly skilled workforce and its strategic location as a regional business hub contribute to the growth of the market.

    Underlying macroeconomic factors:
    The Business Process as a Service Market within the Public Cloud Market in Singapore is heavily influenced by macroeconomic factors such as the country's strong economic growth, favorable regulatory environment, and investment in digital infrastructure. These factors have created a conducive environment for the adoption of cloud-based services, including business process as a service. Furthermore, Singapore's strategic location and well-developed telecommunications infrastructure make it an ideal hub for cloud service providers, attracting international investments and fostering market growth. Additionally, the government's focus on promoting digital transformation and its efforts to develop a skilled workforce in the technology sector further drive the demand for business process as a service in the country.

    Global Comparison

    NOTES: Data was converted from local currencies using average exchange rates of the respective year.

    MOST_RECENT_UPDATE: Sep 2024

    SOURCES: Statista Market Insights, Financial Statements of Key Players, National statistical offices

    Methodology

    Data coverage:

    The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

    Modeling approach / Market size:

    The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

    Forecasts:

    We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

    Additional notes:

    The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

    Technology

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    Business Process as a Service: market data & analysis  - BackgroundBusiness Process as a Service: market data & analysis  - Cover

    Key Market Indicators

    NOTES: Based on data from IMF, World Bank, UN and Eurostat

    MOST_RECENT_UPDATE: Jan 2025

    SOURCE: Statista Market Insights

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    Software as a Service - statistics & facts

    Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.
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