IT Services - Mauritius

Mauritius

Revenue in the IT Services market is projected to reach US$150.00m in 2024.
IT Outsourcing dominates the market with a projected market volume of US$50.39m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 6.28%, resulting in a market volume of US$203.40m by 2029.
The average Spend per Employee in the IT Services market is projected to reach US$239.80 in 2024.
In global comparison, most revenue will be generated in the United States (US$522.00bn in 2024).

Key regions: United States, China, India, Japan, Germany

Definition:
The IT Services market encompasses a wide range of services used by organizations to create, manage, and deliver information, and it includes services that provide assistance with various other business functions. The primary goal of IT services is to ensure that information technology infrastructure, applications, and systems are effectively implemented, operated, and optimized to support an organization's business objectives and requirements. The specific range of services offered may vary depending on the service provider and the client's requirements.

Structure:

IT Services contains four distinct markets that are based on different services:

IT Consulting & Implementation covers advisory services that help businesses evaluate their technology strategies and align them with their business strategies or internal processes.
Business Process Outsourcing (BPO) refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers).
IT Outsourcing refers to the external contracting of all IT-related services instead of relying on company-owned resources. In an IT context, these activities include IT administration, IT application, and web hosting services.
The Other IT Services market covers revenues for areas that are not specifically mentioned in the other markets, such as system integration, software installation and support, and IT education and training.

Additional Information:

The IT Services market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Cognizant, Hewlett Packard Enterprise, and TCS.

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Market

Region

Region comparison

Currency

Analyst Opinion

Mauritius, the small island nation in the Indian Ocean, has been experiencing a steady growth in its IT services market in recent years.

Customer preferences: Mauritian customers prefer IT services that are reliable, efficient, and cost-effective. They are increasingly looking for cloud-based solutions that can be accessed from anywhere, anytime. Additionally, there is a growing demand for cybersecurity services as more businesses move online.

Trends in the market: One of the major trends in the Mauritian IT services market is the rise of e-commerce. With the pandemic forcing many businesses to shift online, there has been a surge in demand for e-commerce platforms, digital payment solutions, and logistics services. Another trend is the increasing adoption of artificial intelligence and machine learning, which are being used to automate processes and improve efficiency.

Local special circumstances: Mauritius has a well-educated workforce with a strong background in IT, which has helped to fuel the growth of the IT services industry. Additionally, the government has been actively promoting the development of the sector through initiatives such as the Smart Mauritius program, which aims to transform the country into a digital hub for the region.

Underlying macroeconomic factors: Mauritius has a stable economy with a strong focus on services, particularly in the financial and tourism sectors. The government has been working to diversify the economy by promoting the development of new sectors, including IT services. The country also benefits from its strategic location, which makes it an attractive destination for businesses looking to expand into Africa and the Middle East.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.