IT Outsourcing - Zambia

Zambia

Revenue in the IT Outsourcing market is projected to reach US$72.76m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 12.20%, resulting in a market volume of US$129.40m by 2029.
The average Spend per Employee in the IT Outsourcing market is projected to reach US$9.97 in 2024.
In global comparison, most revenue will be generated in the United States (US$197.30bn in 2024).

Key regions: Netherlands, United States, Japan, Germany, Italy

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

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Market

Region

Region comparison

Currency

Analyst Opinion

Zambia, a country located in southern Africa, is experiencing a rise in the IT Outsourcing market.

Customer preferences: With the rise of technology, businesses in Zambia are increasingly looking for ways to improve their operations. Outsourcing IT services has become a popular option for businesses looking to cut costs and improve efficiency. Many businesses in Zambia are turning to IT outsourcing companies to provide services such as software development, web design, and data management.

Trends in the market: One of the major trends in the IT outsourcing market in Zambia is the rise of cloud computing. As more businesses move their operations online, the demand for cloud-based services has increased. IT outsourcing companies in Zambia are now offering cloud-based services to meet this demand. Additionally, there has been an increase in the number of IT outsourcing companies in Zambia, which has resulted in increased competition in the market.

Local special circumstances: One of the challenges facing the IT outsourcing market in Zambia is the lack of infrastructure. While the country has made significant progress in developing its telecommunications infrastructure, there is still a need for further investment in this area. Additionally, there is a shortage of skilled IT professionals in Zambia, which has led to some companies outsourcing IT services to other countries.

Underlying macroeconomic factors: The rise of the IT outsourcing market in Zambia can be attributed to a number of underlying macroeconomic factors. Firstly, the country has a relatively stable political environment, which has helped to attract foreign investment. Additionally, the government has implemented policies aimed at promoting the growth of the IT sector, such as tax incentives for IT companies. Finally, Zambia has a relatively low cost of living compared to other countries in the region, which has made it an attractive location for outsourcing IT services.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.