IT Outsourcing - Western Asia

Western Asia

Revenue in the IT Outsourcing market is projected to reach US$8.21bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 8.60%, resulting in a market volume of US$12.40bn by 2029.
The average Spend per Employee in the IT Outsourcing market is projected to reach US$98.87 in 2024.
In global comparison, most revenue will be generated in the United States (US$197.30bn in 2024).

Key regions: Netherlands, United States, Japan, Germany, Italy

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

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Market

Region

Region comparison

Currency

Analyst Opinion

The IT Outsourcing market in Western Asia has been experiencing significant growth in recent years.

Customer preferences: One of the main reasons for this growth is the increasing demand for IT services from businesses in Western Asia. Many companies in the region are looking to outsource their IT operations to reduce costs and improve efficiency. Additionally, there is a growing trend towards cloud computing, which has led to an increase in demand for IT outsourcing services.

Trends in the market: One of the key trends in the IT outsourcing market in Western Asia is the rise of local service providers. While many companies in the region have traditionally outsourced their IT operations to providers in India and other countries, there is a growing trend towards working with local service providers. This is due in part to the increasing availability of skilled IT professionals in the region, as well as the desire to work with providers who have a better understanding of the local business environment.Another trend in the market is the increasing focus on cybersecurity. As businesses in Western Asia become more reliant on technology, there is a growing need to protect their data and systems from cyber threats. This has led to an increase in demand for IT outsourcing services that specialize in cybersecurity.

Local special circumstances: One of the unique factors in the IT outsourcing market in Western Asia is the presence of a large number of small and medium-sized businesses. These companies often have limited IT resources and expertise, which makes them ideal candidates for outsourcing. Additionally, many of these businesses are located in remote areas, which can make it difficult to find qualified IT professionals locally.

Underlying macroeconomic factors: The growth of the IT outsourcing market in Western Asia is also being driven by broader macroeconomic factors. The region has experienced significant economic growth in recent years, which has led to an increase in demand for IT services. Additionally, many governments in the region are investing heavily in technology infrastructure, which has created new opportunities for IT outsourcing providers. Finally, the region's strategic location between Europe and Asia has made it an attractive destination for businesses looking to outsource their IT operations.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.