IT Outsourcing - Northern Africa

Northern Africa

Revenue in the IT Outsourcing market is projected to reach US$1.92bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 10.89%, resulting in a market volume of US$3.22bn by 2029.
The average Spend per Employee in the IT Outsourcing market is projected to reach US$24.82 in 2024.
In global comparison, most revenue will be generated in the United States (US$197.30bn in 2024).

Key regions: Netherlands, United States, Japan, Germany, Italy

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

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Market

Region

Region comparison

Currency

Analyst Opinion

IT Outsourcing market in Northern Africa has been developing at a steady pace. The region is known for its competitive pricing, language proficiency, and cultural affinity with Western countries.

Customer preferences: Customers in Northern Africa prefer IT outsourcing services that offer cost-effective solutions without compromising on quality. They also prefer service providers that have a good understanding of the local culture and can provide language support. In recent years, there has been an increasing demand for cloud-based solutions, mobile app development, and big data analytics.

Trends in the market: Egypt is the largest IT outsourcing market in Northern Africa, followed by Morocco and Tunisia. The Egyptian government has been actively promoting the IT sector and has established technology parks to attract foreign investors. Morocco has also been investing in the IT sector and has been successful in attracting multinational companies to set up their operations in the country. Tunisia has a highly skilled workforce and has been focusing on developing its IT infrastructure.

Local special circumstances: Political instability and security concerns have been a major challenge for the IT outsourcing market in Northern Africa. The region has been affected by several political crises in recent years, which have led to a decline in foreign investment. However, the situation has been improving in some countries, and governments have been taking steps to address security concerns.

Underlying macroeconomic factors: The IT outsourcing market in Northern Africa has been driven by several macroeconomic factors. The region has a young and educated population, which has been a key factor in attracting foreign investment. The cost of living is also relatively low in the region, which has made it an attractive destination for outsourcing services. Additionally, the region has been investing in its IT infrastructure, which has helped to improve the quality of services offered by IT outsourcing companies.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.