IT Outsourcing - Armenia

Armenia

Revenue in the IT Outsourcing market is projected to reach US$43.91m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 11.25%, resulting in a market volume of US$74.83m by 2029.
The average Spend per Employee in the IT Outsourcing market is projected to reach US$31.70 in 2024.
In global comparison, most revenue will be generated in the United States (US$197.30bn in 2024).

Key regions: Netherlands, United States, Japan, Germany, Italy

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

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Market

Region

Region comparison

Currency

Analyst Opinion

Armenia, a small country located in the South Caucasus region, is gradually becoming a hub for IT outsourcing. With its well-educated workforce and favorable business environment, the country has attracted many international companies to outsource their IT projects to Armenian firms.

Customer preferences: Armenia's IT outsourcing market has gained popularity among European and American companies due to its strategic location and cultural similarities. Additionally, Armenian IT firms are known for their high-quality work, competitive pricing, and timely delivery. Customers also appreciate the availability of a wide range of IT services, including software development, web design, and mobile app development.

Trends in the market: One of the key trends in Armenia's IT outsourcing market is the increasing demand for artificial intelligence (AI) and machine learning (ML) services. The country's IT firms are investing heavily in these areas to meet the growing demand from customers. Another trend is the rising popularity of cloud computing services, which are being used by many Armenian IT companies to provide cost-effective solutions to their clients.

Local special circumstances: Armenia's IT outsourcing market is supported by the government's efforts to promote the country as a destination for IT investment. The government has implemented various initiatives, such as tax breaks and subsidies, to encourage foreign companies to invest in the country's IT sector. Additionally, Armenia's membership in the Eurasian Economic Union (EAEU) has opened up new markets for the country's IT firms.

Underlying macroeconomic factors: Armenia's IT outsourcing market is benefiting from the country's stable macroeconomic environment. The government has implemented various reforms aimed at improving the business environment and attracting foreign investment. Additionally, Armenia's membership in the World Trade Organization (WTO) has facilitated trade and investment in the country. The country's low labor costs and highly educated workforce also make it an attractive destination for IT outsourcing.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.