Administration Outsourcing - Worldwide

Revenue in the Administration Outsourcing market is projected to reach US$75.88bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.43%, resulting in a market volume of US$94.25bn by 2029.
The average Spend per Employee in the Administration Outsourcing market is projected to reach US$21.31 in 2024.
In global comparison, most revenue will be generated United States (US$27.29bn in 2024).

Definition :
Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support. This market contains all services related to the provision of physical IT equipment, whereas the support of company-owned software is not included.

Administration outsourcing allows organizations to optimize their administrative processes, improve efficiency, and focus on core competencies.

Additional Information:

The Administration Outsourcing market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Hewlett Packard Enterprise, IBM, Accenture, Capgemini, and CGI.

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Hardware supply, such as Cisco Systems, Hewlett Packard Enterprise (HPE), and Dell Technologies
Hardware configuration, such as CDW (CDW Corporation), World Wide Technology (WWT), and ProSys Information Systems
Hardware maintenance, such as IBM Technology Support Services, Innovative Computer Systems, and Maintech
Security and support, such as Rapid7, Check Point Software Technologies, and Trend Micro

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
Customer relationship management, such as Salesforce, SAP Customer Experience(C/4HANA), and Microsoft Dynamics 365
Support of core business functions

The Administration Outsourcing market has been growing steadily in recent years. Companies worldwide are outsourcing their administrative tasks to third-party service providers to focus on their core competencies.

Customer preferences: Customers prefer outsourcing administrative tasks to reduce costs, improve efficiency, and access specialized expertise. Outsourcing also allows companies to scale their operations quickly without incurring additional fixed costs. As companies become more digital, there is an increasing demand for outsourcing services that can handle digital administrative tasks.

Trends in the market: In the United States, the Administration Outsourcing market is growing due to the increasing demand for cost-effective solutions. Small and medium-sized businesses are outsourcing their administrative tasks to reduce costs and improve efficiency. In Europe, the market is growing due to the increasing demand for specialized expertise. Companies are outsourcing tasks such as payroll, accounting, and human resources to providers who have the necessary expertise.In Asia, the Administration Outsourcing market is growing due to the increasing demand for digital administrative services. Companies are outsourcing tasks such as data entry, document processing, and customer support to providers who have the necessary technology and expertise. The market is also growing due to the increasing number of startups and small businesses in the region.

Local special circumstances: In India, the Administration Outsourcing market is growing due to the availability of a large pool of skilled labor at lower costs. The country has a large number of providers who offer a wide range of administrative services. In the Philippines, the market is growing due to the proficiency of the workforce in English and the availability of a large pool of college-educated workers.

Underlying macroeconomic factors: The growth of the Administration Outsourcing market is driven by macroeconomic factors such as globalization, technological advancements, and changing business models. Companies are looking to expand their operations globally, and outsourcing administrative tasks allows them to do so without incurring additional fixed costs. Technological advancements have made it easier for companies to outsource administrative tasks to third-party service providers who have the necessary technology and expertise. Changing business models have also contributed to the growth of the market as companies focus on their core competencies and outsource administrative tasks to specialized providers.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.