Administration Outsourcing - Serbia

Revenue in the Administration Outsourcing market is projected to reach US$26.96m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 6.68%, resulting in a market volume of US$37.25m by 2029.
The average Spend per Employee in the Administration Outsourcing market is projected to reach US$8.30 in 2024.
In global comparison, most revenue will be generated United States (US$27.29bn in 2024).

Definition :
Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support. This market contains all services related to the provision of physical IT equipment, whereas the support of company-owned software is not included.

Administration outsourcing allows organizations to optimize their administrative processes, improve efficiency, and focus on core competencies.

Additional Information:

The Administration Outsourcing market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Hewlett Packard Enterprise, IBM, Accenture, Capgemini, and CGI.

For more information on the data displayed, use the info button right next to the boxes.

Hardware supply, such as Cisco Systems, Hewlett Packard Enterprise (HPE), and Dell Technologies
Hardware configuration, such as CDW (CDW Corporation), World Wide Technology (WWT), and ProSys Information Systems
Hardware maintenance, such as IBM Technology Support Services, Innovative Computer Systems, and Maintech
Security and support, such as Rapid7, Check Point Software Technologies, and Trend Micro

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
Customer relationship management, such as Salesforce, SAP Customer Experience(C/4HANA), and Microsoft Dynamics 365
Support of core business functions

The Administration Outsourcing market in Serbia has been experiencing significant growth in recent years.

Customer preferences: Serbia has become an increasingly attractive destination for outsourcing due to its highly skilled and educated workforce, lower labor costs compared to Western Europe, and favorable business environment. Companies from a variety of industries, including IT, finance, and healthcare, have been outsourcing administrative tasks such as data entry, customer service, and accounting to local providers.

Trends in the market: One of the key trends in the Administration Outsourcing market in Serbia is the increasing adoption of digital technologies. As companies seek to streamline their operations and improve efficiency, they are turning to outsourcing providers that can offer advanced solutions such as automation, machine learning, and artificial intelligence. This trend is expected to continue as more companies look to leverage technology to gain a competitive edge.Another trend in the market is the growing demand for specialized services. Providers that can offer niche services such as legal or medical transcription, multilingual customer support, and financial analysis are seeing increased demand from clients. This trend is driven by the need for high-quality, customized solutions that can meet the specific needs of each client.

Local special circumstances: Serbia's strategic location in Southeast Europe and its favorable business environment make it an attractive destination for outsourcing. The country has a well-developed infrastructure, a highly skilled and educated workforce, and a favorable tax regime. Additionally, Serbia has a strong tradition of entrepreneurship and innovation, which has helped to create a thriving outsourcing industry.

Underlying macroeconomic factors: The Administration Outsourcing market in Serbia is driven by a number of macroeconomic factors, including the country's low labor costs, favorable tax regime, and strategic location. Additionally, Serbia's ongoing efforts to modernize its economy and improve its business environment have helped to attract foreign investment and create new opportunities for outsourcing providers. As Serbia continues to integrate with the global economy, the Administration Outsourcing market is expected to continue to grow and evolve, driven by trends such as digitalization, specialization, and innovation.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.