Administration Outsourcing - North America

Revenue in the Administration Outsourcing market is projected to reach US$29.81bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.01%, resulting in a market volume of US$36.28bn by 2029.
The average Spend per Employee in the Administration Outsourcing market is projected to reach US$116.80 in 2024.
In global comparison, most revenue will be generated United States (US$27.29bn in 2024).

Definition :
Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support. This market contains all services related to the provision of physical IT equipment, whereas the support of company-owned software is not included.

Administration outsourcing allows organizations to optimize their administrative processes, improve efficiency, and focus on core competencies.

Additional Information:

The Administration Outsourcing market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Hewlett Packard Enterprise, IBM, Accenture, Capgemini, and CGI.

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Hardware supply, such as Cisco Systems, Hewlett Packard Enterprise (HPE), and Dell Technologies
Hardware configuration, such as CDW (CDW Corporation), World Wide Technology (WWT), and ProSys Information Systems
Hardware maintenance, such as IBM Technology Support Services, Innovative Computer Systems, and Maintech
Security and support, such as Rapid7, Check Point Software Technologies, and Trend Micro

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
Customer relationship management, such as Salesforce, SAP Customer Experience(C/4HANA), and Microsoft Dynamics 365
Support of core business functions

The Administration Outsourcing market in North America has been experiencing significant growth in recent years.

Customer preferences: One of the main reasons for this growth is the increasing demand for cost-effective and efficient administrative services. Many businesses in North America are looking to outsource administrative tasks to third-party providers in order to reduce costs and focus on their core competencies. Additionally, outsourcing administrative tasks allows businesses to access specialized expertise that they may not have in-house.

Trends in the market: Another trend in the Administration Outsourcing market in North America is the increasing use of technology to streamline administrative processes. Many outsourcing providers are investing in new technologies such as automation and artificial intelligence to improve the efficiency and accuracy of administrative tasks. This trend is expected to continue as businesses look for ways to further reduce costs and improve their operations.

Local special circumstances: In addition to these global trends, there are also some local special circumstances that are driving growth in the Administration Outsourcing market in North America. For example, the United States has a large number of small and medium-sized businesses that may not have the resources to hire in-house administrative staff. These businesses are turning to outsourcing providers to handle tasks such as payroll, bookkeeping, and human resources.

Underlying macroeconomic factors: Finally, there are some underlying macroeconomic factors that are contributing to the growth of the Administration Outsourcing market in North America. For example, the region has a highly skilled workforce and a strong business environment, which makes it an attractive location for outsourcing providers. Additionally, the region has a stable political and economic environment, which provides businesses with the confidence to invest in outsourcing services. Overall, these factors are expected to continue driving growth in the Administration Outsourcing market in North America for the foreseeable future.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.