Administration Outsourcing - Indonesia

Revenue in the Administration Outsourcing market is projected to reach US$303.20m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 7.22%, resulting in a market volume of US$429.60m by 2029.
The average Spend per Employee in the Administration Outsourcing market is projected to reach US$2.14 in 2024.
In global comparison, most revenue will be generated United States (US$27.29bn in 2024).

Definition :
Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support. This market contains all services related to the provision of physical IT equipment, whereas the support of company-owned software is not included.

Administration outsourcing allows organizations to optimize their administrative processes, improve efficiency, and focus on core competencies.

Additional Information:

The Administration Outsourcing market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Hewlett Packard Enterprise, IBM, Accenture, Capgemini, and CGI.

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Hardware supply, such as Cisco Systems, Hewlett Packard Enterprise (HPE), and Dell Technologies
Hardware configuration, such as CDW (CDW Corporation), World Wide Technology (WWT), and ProSys Information Systems
Hardware maintenance, such as IBM Technology Support Services, Innovative Computer Systems, and Maintech
Security and support, such as Rapid7, Check Point Software Technologies, and Trend Micro

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
Customer relationship management, such as Salesforce, SAP Customer Experience(C/4HANA), and Microsoft Dynamics 365
Support of core business functions

The Administration Outsourcing market in Indonesia has been experiencing significant growth in recent years.

Customer preferences: Indonesian companies are increasingly looking to outsource their administrative tasks, such as payroll, accounting, and human resources management, to specialized service providers. This is driven by a desire to reduce costs, improve efficiency, and focus on core business activities.

Trends in the market: One of the key trends in the Administration Outsourcing market in Indonesia is the increasing adoption of cloud-based solutions. This allows companies to access their data and applications from anywhere, at any time, and on any device. Another trend is the growing demand for integrated solutions that cover a wide range of administrative functions, such as payroll, benefits administration, and compliance.

Local special circumstances: Indonesia is a large and diverse country, with many different languages, cultures, and business practices. This can make it challenging for companies to manage their administrative tasks in-house, especially if they have operations in multiple locations. Outsourcing to local service providers can help to overcome these challenges and ensure compliance with local regulations.

Underlying macroeconomic factors: Indonesia has a large and growing economy, with a young and tech-savvy workforce. This provides a strong foundation for the Administration Outsourcing market to continue to grow in the coming years. Additionally, the government has been implementing policies to improve the ease of doing business in Indonesia, which is expected to attract more foreign investment and drive demand for outsourcing services.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.