Key regions: United Kingdom, United States, Brazil, Japan, Netherlands
Despite being a relatively new player in the Business Process Outsourcing (BPO) industry, Zimbabwe has seen a significant growth in the sector in recent years.
Customer preferences: Zimbabwe's BPO market has been driven by its highly skilled and educated workforce, coupled with its low labor costs compared to other African countries. This has made the country an attractive destination for companies looking to outsource their business processes, particularly in the areas of customer service, data entry, and back-office operations. Additionally, the country's proficiency in the English language has made it an ideal location for companies looking to serve English-speaking customers.
Trends in the market: One of the most significant trends in Zimbabwe's BPO market is the increasing focus on providing high-value services such as legal and financial services. This shift towards more specialized services has been driven by the country's growing reputation as a hub for skilled professionals. Another trend is the growing adoption of new technologies such as artificial intelligence and machine learning, which have enabled companies to automate many of their processes, leading to increased efficiency and cost savings.
Local special circumstances: One of the unique aspects of Zimbabwe's BPO market is the government's commitment to supporting the sector. The government has established a number of initiatives aimed at promoting the industry, including tax incentives for BPO companies, the establishment of BPO parks, and the provision of training programs for BPO workers. Additionally, the country's stable political environment and improving infrastructure have made it an attractive destination for foreign investors.
Underlying macroeconomic factors: Zimbabwe's BPO market has been driven by a number of underlying macroeconomic factors, including the country's low labor costs, its highly skilled workforce, and its favorable business environment. Additionally, the country's improving infrastructure, particularly in the area of telecommunications, has made it easier for BPO companies to operate in the country. However, the sector still faces challenges such as a lack of reliable power supply and a shortage of skilled workers in certain areas. Despite these challenges, Zimbabwe's BPO market is expected to continue to grow in the coming years, driven by the country's highly skilled workforce and favorable business environment.
Data coverage:
The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.Modeling approach / Market size:
Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.Forecasts:
In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.Additional notes:
The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.
Mon - Fri, 9am - 6pm (EST)
Mon - Fri, 9am - 5pm (SGT)
Mon - Fri, 10:00am - 6:00pm (JST)
Mon - Fri, 9:30am - 5pm (GMT)
Mon - Fri, 9am - 6pm (EST)
