Business Process Outsourcing - Uganda

Uganda

Revenue in the Business Process Outsourcing market is projected to reach US$88.38m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 8.53%, resulting in a market volume of US$133.10m by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$4.49 in 2024.
In global comparison, most revenue will be generated in the United States (US$146.30bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

Market

Region

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Currency

Analyst Opinion

The demand for Business Process Outsourcing (BPO) services in Uganda has been steadily increasing in recent years.

Customer preferences: Customers in Uganda are increasingly looking for cost-effective solutions for their business needs, which has led to a surge in demand for BPO services. Additionally, there is a growing interest in outsourcing non-core business functions, such as customer service, finance and accounting, and human resources, which has further fueled the growth of the BPO market.

Trends in the market: One of the key trends in the BPO market in Uganda is the emergence of smaller BPO firms that cater to the needs of small and medium-sized enterprises (SMEs). These firms offer customized solutions at affordable prices, which has helped them gain a foothold in the market. Another trend is the increasing adoption of technology in BPO services, such as artificial intelligence and automation, which has helped improve efficiency and reduce costs.

Local special circumstances: Uganda's BPO market is still in its early stages, with most of the demand coming from the domestic market. However, there is a growing interest from international companies to outsource their business functions to Uganda. The country's strategic location, favorable business environment, and a young and educated workforce make it an attractive destination for BPO services.

Underlying macroeconomic factors: Uganda's economy has been growing steadily in recent years, with a focus on developing its services sector. The government has been actively promoting investment in the BPO industry, which has helped create a conducive environment for the growth of the market. Additionally, the country's young and educated workforce, with proficiency in English, has helped attract foreign investment in the BPO sector.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.