Business Process Outsourcing - United States

  • United States
  • In 2025, it is projected that the revenue in the Business Process Outsourcing market will reach a staggering US$152.80bn.
  • Looking ahead, the market is expected to experience a steady annual growth rate of 3.99% between 2025 and 2029, resulting in a market volume of US$178.70bn by 2029.
  • Furthermore, the average spend per employee in the Business Process Outsourcing market is estimated to reach US$0.88k in 2025.
  • When comparing the global market, it is worth noting that the United States is poised to generate the highest revenue, with an impressive US$152.80bn projected for 2025.
  • The United States is experiencing a growing demand for IT outsourcing services, as businesses seek to streamline operations and reduce costs.

Key regions: China, Netherlands, Japan, Brazil, Germany

Market
Region
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Currency

Revenue

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Notes: Data was converted from local currencies using average exchange rates of the respective year.

Most recent update: Apr 2024

Source: Statista Market Insights

in trillion USD (US$)

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Notes: The chart “Comparable Estimates” shows the forecasted development of the selected market from different sources. Please see the additional information for methodology and publication date.

Most recent update: Apr 2024

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Notes: Data was converted from local currencies using average exchange rates of the respective year.

Most recent update: Apr 2024

Source: Statista Market Insights

Technology

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Business Process Outsourcing: market data & analysis - Background Business Process Outsourcing: market data & analysis - Cover

Key Players

in percent

2023
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Most recent update: Dec 2024

Source: Statista Market Insights

Analyst Opinion

The demand for Business Process Outsourcing (BPO) services in the United States has been on a steady rise in recent years.

Customer preferences:
One of the main reasons for the increased demand for BPO services in the United States is due to the changing customer preferences. Customers are increasingly looking for personalized and efficient services, and BPO providers can offer just that. BPO providers are able to provide a range of services such as customer support, data entry, and back-office operations, which can help businesses save time and money.

Trends in the market:
Another trend that is driving the growth of the BPO market in the United States is the increasing use of technology. BPO providers are leveraging technologies such as automation, artificial intelligence, and machine learning to provide more efficient and cost-effective services. This has resulted in a shift towards more complex services such as data analytics and digital marketing.

Local special circumstances:
The United States is home to many large corporations that require BPO services to manage their operations. The country also has a highly skilled workforce, which makes it an attractive destination for BPO providers. Many BPO providers have established their operations in the country to cater to the local market.

Underlying macroeconomic factors:
The growth of the BPO market in the United States can also be attributed to the favorable macroeconomic factors. The country has a stable political environment, a well-developed infrastructure, and a large consumer market. These factors have made the United States an attractive destination for BPO providers.In conclusion, the BPO market in the United States is growing due to the changing customer preferences, the increasing use of technology, the local special circumstances, and the favorable macroeconomic factors. As the demand for personalized and efficient services continues to rise, the BPO market in the United States is expected to grow further in the coming years.

Global Comparison

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Notes: Data was converted from local currencies using average exchange rates of the respective year.

Most recent update: Apr 2024

Sources: Statista Market Insights , Financial Statements of Key Players , National statistical offices

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

Key Market Indicators

The following Key Market Indicators give an overview of the social and economic outlook of the selected region and provide additional insights into relevant market-specific developments. These indicators, together with data from statistical offices, trade associations and companies serve as the foundation for the Statista market models.

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